Residential Services Associate Supervisor

Description

 

SUMMARY:

Under supervision of the Program Director, the Residential Service Associate Supervisor is responsible for the administration, management, and oversight of the resident milieu for clients (and their children where applicable) being served by SFRC/FCDRC. All programs provide a wide variety of interventions and support techniques to ensure smooth transition into early recovery and a continuum of care. This role requires strong communication skills, organizational skills, and time management. As well as, guiding program development with multidisciplinary internal staff and community partners.

REPORTING:

Reports to the Director of Residential Services

POSITIONS SUPERVISED:

Residential Service Associates

DUTIES AND RESPONSIBILITIES:

· Provides program development, implementation, and oversight of services specific to the needs of individuals with addiction (and their dependent children where applicable).

· Works closely with Program Director, designated staff and partner agencies to ensure a holistic view and coordination of care for clients.

· Consults with other disciplines and related professional and paraprofessional staff to support specific needs of clients/families; refers clients to appropriate service agencies and supports as required.

· Works with the Case Managers on referrals of clients to appropriate social service agencies for financial assistance and other needed services; includes providing accommodations for external community service providers to visit with individuals at SFRC.

· Provides oversight of intake and admission process for new clients, including program and orientation for new residents.

· Provides oversight of appropriate documentation of services, including non-clinical client groups and interdisciplinary progress notes.

· Provides training, supervision, and management of supervisees, and conducts scheduling for all supervisees.

· Ensures appropriate communication with other disciplines to ensure scheduling of client appointments (medical and other) is achieved in a timely manner. Which may include oversight of transportation for appointments that occur off residential campus.

· Responsible for the direct care of residents in a manner conducive to their safety and comfort.

· Performs duties in accordance with SFRC policies and procedures.

· Maintains professionalism with clients at all times. Ensure self and all staff refrain from ever having personal relationships with clients. (See employee handbook for “Friends & Family in Treatment” if necessary)

· Ensures rounds are completed at least every 30-60 minutes on all shifts. (Dependent on facility)

· Ensures bedroom checks/bed checks are completed and observe all clients on census every 30-60 minutes on overnight shifts.

· Monitors and oversees client chores and laundry according to daily schedule - to be coordinated with Residential Service Associates

· Coordinates with Residential Service Associate team to inventory and order program specific supplies needed.

· Ensures oversight of linens, maintains linen and towels. Working with supervisees to ensure clients sign out and return linens upon their arrival/departure.

· Assist coordination of transportation of clients as needed.

· Maintains confidentiality in accordance with State and Federal law, CARF Accreditation standards, and SFRC/FCDRC policies and procedures.

· Participates in regular Quality Assurance processes.

· Conducts daily documentation of client behaviors and updates as necessary.

· May assist in training with relevant professionals and paraprofessionals within the agency and/or community partners.

· Provides coordination, availability, and full participation in all aspects of any programmatic review, survey, site visits, and/or program evaluation.

· Understands and maintains HIPAA and 42CFR Part 2 confidentiality standards relevant to SFRC/FCDRC.

· Obliges all other special assignments and tasks as required by Manager and/or Program Director.

 

SUPERVISION AND OVERSIGHT RESPONSIBILITIES:

The Residential Service Supervisor has direct oversight responsibility for the Recovery Service Associates serving in the Residential Treatment Programs and coordinates with clinical and medical staff from both SFRC/FCDRC and partner agencies.

The Residential Service Supervisor must:

1. Work closely with supervisees to develop individual supervision plans for performance and adherence to agency policies and procedures. Plans are developed to maximize the quality of care, staff productivity, and a balanced practice management approach.

2. Conducts a 90-day evaluation for new employees as well as, quarterly and annual performance evaluation of all supervisees.

3. Provides oversight of milieu activities.

4. Provides ongoing, documented direction to the program staff through coaching, mentoring, and one on one check ins.

5. Performs regular safety checks, including fire and active shooter drills.

6. Ensures agency vehicles used for client transportation are properly maintained and documentation is done.

7. Works with Manager to address performance or behavior concerns of staff.

8. Maintains a system of staff communication that ensures access and open dialogue; provides consultation, education, and training to staff when requested or needed.

SPECIAL SKILLS:

1. Highly effective oral and written communications skills. Strong ability to work collaboratively across internal agency disciplines and with multiple community agencies.

2. Ability to observe and document client progress.

3. Knowledge of milieu operations and procedures; ability to make administrative and programmatic decisions in collaboration with direct care and clinical staff.

4. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.

5. Skill in preparing, maintaining, and overseeing patient records.

6. Ability to react calmly and effectively in emergency or crisis situations.

7. Ability to maintain quality, safety, and/or infection control standards.

8. Computer experience, knowledge of Microsoft Word, and electronic medical records.

9. Ability to solve unexpected problems as they arise while considering liability, precedence, programmatic implications, and other possible future impacts on the program, services, or organization.

10. Ability to maintain effective working relationships with all levels within the organization and with external stakeholders.

PM21

Requirements

 

MINIMUM QUALIFICATIONS:

Skills/Knowledge/Abilities:

1. Ability to communicate clearly and accurately written and verbally.

2. Ability to exercise professionalism, patience, and discretion when dealing with residents, families, staff, and the public at all times.

3. Ability to relate with understanding and kindness to residents and their families.

4. Ability to keep observations, conversations, and information confidential.

5. Must be computer literate in order to effectively maintain certification standards and requirements for use of computerized client assessments, data systems, etc.

Education and Experience:

1. High School Diploma or GED.

2. Must have 1 year of supervisory experience required. (2 years preferred)

3. Endorsement by New Mexico Association for Infant Mental Health (IMH-E®)-Category I or above - preferred. (Where applicable)

4. Maintain CPR and First Aid certification card on file.

5. Bi-lingual/Bi-cultural preferred. (English/Spanish).

6. Must be 21 years of age or older.

7. CPSW Certification (within 6 months)

8. Must have and maintain a current, valid NM Driver's License if responsible for transporting clients or running errands for the Center. Must also have and maintain a clean driving record, as well as auto insurance.