Admissions Coordinator - Withdrawal Management

Description

Who We Are: Since 1964, Willamette Family has been a leader in mental health and substance use services, guiding clients and families along their journey in recovery. Our treatment approach fosters individual needs by offering tailored, evidence-based, gender-responsive therapy for our clients to rebuild their lives and the lives of their family. In a safe, nurturing environment, we’re committed to bettering the lives of our community members with cost-effective, quality services. 

Position Summary: The Admissions Care Coordinator facilitates access into the Buckley House, performs initial screening for enrollment and provides overall support for individuals accessing care for withdrawal symptoms. This department is designed to facilitate the successful enrollment, engagement, retention and continuity of care for individuals and their families. 

Employment Summary: 

• Fulltime non-exempt 
• Benefit eligible
• Schedule: Monday- Friday 8am- 4:30PM
• Compensation: 20.79/Hour

 Minimum Qualifications: 

•  High School diploma or equivalent  

Skills and abilities:

• Must be able to navigate computer systems 
• Customer service skills
• Knowledge and understanding of substance addiction as a progressive disease 
• Effective communication and problem-solving skills. 
• Ability to follow oral and written directions and to apply techniques for special needs. 
• Knowledge of de-escalation methods. 

Willamette Family Employment Requirements:

• Criminal Background check conducted by the Department of Human Services Background Check Unit
• Pre-Employment Drug Screening (Including THC)

Employee Benefits include:

• Health, Dental, Vision, life, and Supplemental insurance options
• Healthcare Flexible Spending (FSA)
• 403b Retirement Savings with company match
• Robust time off package including paid sick leave, vacation time, and holidays for all full-time and regular part-time employees
• Training and education benefits for employees who are employed for 24 months or longer as well as continued education training support
• and more!

Requirements

Essential Duties  

• Perform screening for enrollment into Buckley House. 
• Assisting with verification of insurance benefits. 
• Helps in removing barriers to admitting into detox. 
• Facilitating intakes, including completion of all necessary admission paperwork. 
• Documenting interventions and responses to care in an accurate, legible & intelligible manner  
• Assisting clients in connecting with programs and services  
• Provide delegated medical and clinical care coordination and administration as assigned 
• Main customer service representative, receiving incoming phone calls, routing calls, taking messages, collecting initial demographic information and service excellence 
• Promote the mission, vision and values of the organization 
• Recognize and respond to opportunities for position improvement 
• Serve as a point of contact, advocate, and informational resource for client, family, care team, payers and community 

 Willamette Family Inc. prohibits discrimination based on any characteristics protected by applicable local, state, and federal laws and any agency policy including, but not limited to, discrimination based on race, color, religion, national origin, gender, gender identity, sex, or sexual orientation.