Revenue Cycle Management Specialist

NikoHealth is a rapidly growing SaaS company transforming how Durable Medical Equipment (DME) and Home Medical Equipment (HME) providers operate. Our innovative, all-in-one platform streamlines business operations, empowering providers to work smarter and more efficiently.

About The Role

We are looking for an experienced Platform Billing Specialist to join our customer support team. This is not a billing services role; you will not perform billing tasks for customers. Instead, you will empower and guide customers to succeed with their own billing workflows using the NikoHealth platform. 

You’ll act as a strategic advisor, helping users understand system behavior, troubleshoot issues, and adopt best practices that impact revenue performance. You’ll bring strong RCM knowledge and DME billing experience, and pair that with a deep understanding of our platform’s capabilities. 

This is a great opportunity for someone looking to move into the health tech space, particularly at a fast-growing startup, who thrives in a dynamic environment and wants to help shape the future of DME billing. 

What You'll Do

• Deliver first class support to customers for technical billing-related issues, including claim submission, denials, payment posting, and patient billing workflows. 
• Learn the NikoHealth platform inside and out to become a trusted advisor on system use and best practices. 
• Guide users on how to manage billing within the tool  
• Help customers understand how their setup (e.g., payer rules, product catalog, documentation status) impacts billing outcomes. 
• Proactively identify patterns, recommend process improvements, and share insights with Product and Success teams. 
• Contribute to internal knowledge bases and external customer education materials. 
• Participate in training sessions to build client confidence in using NikoHealth effectively. 

What You'll Bring

• Hands-on experience using a DME software system
•  3+ years of experience in DME revenue cycle management or billing support.
• Deep knowledge of Medicare, Medicaid, and private insurance billing for DME, including HCPCS coding, prior auth, CMNs, secondary billing, and ERA/EOB handling. 
• Strong analytical thinking and troubleshooting skills. 
• Excellent communication and teaching abilities - can translate complex concepts into simple guidance. 
• Proficiency with ticketing tools (e.g., Zendesk), CRM platforms, and collaboration tools a bonus 

Preferred Traits

• Self-starter with a bias toward action and continuous learning. 
• Demonstrated leadership in prior roles - formally or informally. 
• Comfortable working in a fast-paced startup and excited by the opportunity to build processes from the ground up. 
• Passionate about health tech and improving outcomes for healthcare providers and patients.