Snr Manager: Sales Account Management

Business unit, Department, Reporting

Business Unit CCO Department Corporate/MIH/FSI & Retail/Public Job grade/level M4

 

Core Description

Responsible to provide leadership and strategic direction of the respective portfolios in their respective verticals. Responsible for proactive hunting of new business and accounts in their respective vertical. Responsible for overseeing the account management team and ensuring the growth and retention of key client accounts

Key Deliverables / Primary Functions

• Formulate and implement a strategic plan that accounts for current and future market forces and movements. This must include milestones that drive the company to achieve its strategic objectives.
• Address complaints and resolve issues aiming to customer contentment and the preservation of the company’s brand and reputation.
• Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mindset is implemented. Drive customer experience improvement.
• Drive a culture of accountability, management by objectives and build a high-performance team driven by customer satisfaction.
• Monitor and evaluate the performance of the sales accounts team, providing regular feedback, coaching, and performance reviews to drive continuous improvement and achieve sales targets.
• Lead and motivate a team of account managers or sales representatives to achieve sales targets and objectives.
• Effectively manage sales activities to meet agreed targets and corporate objectives, within the agreed budgets.
• Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets.
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Core Functional Skills & Capabilities

Account ManagementBusiness DevelopmentRelationship BuildingCustomer and Business Needs AnalysisDigital Literacy

Core Behavioural Competencies

Job MatchRelating and NetworkingDelivering Results & Meeting customer expectationsPersuading and InfluencingPresenting and Communicating informationAchieving personal work goals & objectives

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or Sales/MarketingOR NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering

Additional Education -Preferred /Advantage

OR NQF 4: Grade 12

Experience

7 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.

OR

9 years’ experience in ICT sales or account management of which at least 2 years must be at Management level. Proven track record of managing large accounts and achieving sales targets.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Valid Drivers licenseRequired to travel locally and/or internationally

Workplace / Physical Requirements

Hybrid Remote WorkerRevenue GeneratingNon-Billable