Quality Assurance Specialist

Department: Operations

Employment Type: Permanent - Full Time

Location: Budapest

Description

Customer Operations
Budapest
Hybrid

Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings.
We’re changing that.
We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in.
2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space.
This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers.

We’re looking for a Quality Assurance Specialist to help elevate our customer experience as we scale. You’ll play a key role in ensuring every interaction with our customer-facing teams reflects the quality and empathy our users deserve. This is a great opportunity for someone with QA experience in a contact centre or fintech setting to take ownership, lead coaching initiatives, and shape the way we continuously improve our service.

What you’ll do

Own the end-to-end QA workflow for chat and email interactions.
Use our QA rubric to score conversations, identify coaching opportunities, and escalate systemic issues.
Lead calibration workshops and keep our QA framework up to date.
Deliver structured coaching and support onboarding for new agents.
Analyse data to spot trends and suggest process or product improvements.
Report key QA insights to stakeholders using Sheets or Excel.
Partner with the Workflow Lead and act as deputy for escalations and QA projects.

About you

1–3+ years of QA experience in a contact centre or fintech environment.
You know your way around Excel/Sheets (bonus if you know macros or scripts).
You’re confident giving feedback and passionate about raising the bar.
Comfortable working with data and translating it into actions.
Adaptable, proactive, and a team player who lives our values of Honesty, Focus and Grit.

Working at Freetrade

This role is based in our Budapest office with hybrid flexibility (3 days in office: Monday, Tuesday, Thursday). You’ll need a quiet home workspace and reliable internet for remote days. Most of the team works Monday–Friday, 9:00–17:30, but alternative shifts are possible.

Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade.

Here’s what’s on offer in 2025:

Hybrid working culture We’re operating in a hybrid model: 3-days in-office / 2-days from home. We believe great collaboration happens in person and our beautiful offices in central London and Budapest are designed to bring people together.
🏢 Office days: Monday, Tuesday, Thursday
🏡 Work from home days: Wednesday, Friday

This setup helps us stay connected, collaborate more effectively, and keep building a culture where we all do our best work together, including dedicated days for focus work.
Flexibility for those who need it: We have a hybrid working model, but life happens. If you need flexibility let's talk about it, whether you're a parent or have other care responsibilities.

ValuesAt Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview!
Benefits In Budapest:

Competitive salary - carefully benchmarked.
Bonus Scheme - join us and share in our growth.

Bonuses are linked to both company success and your individual impact. First payouts: July 2026

Sickness coverage - You get a 100% coverage up to 15 days/annum.
Cafeteria - an annual budget to spend at your discretion, whether by adding it to your SZÉP card, covering car-sharing expenses, or using it toward your rent.
Health insurance - Medicover Blue package, which includes annual preventive examinations, extensive outpatient care, diagnostic tests, one-day surgeries, dental check-up, and even therapeutic exercises.
Learning & Development - We fund industry qualifications so you can grow as a financial services professional.
Option to Work From Anywhere - for up to four weeks per year.
Holidays - enjoy an additional day off for your birthday and another to celebrate your Freetrade anniversary.

Following the close of the deal to become part of IG Group, you can expect that our benefits package will further improve to align with the benefits on offer.

Interview Process
We keep things simple and transparent. Our process typically includes:

Initial interview – A chat with one of our Senior Talent Partners.
Take-Home Task – Show us how you think and solve problems.
Hiring Manager interview – A deep dive into your skills and experience.
Executive interview – A conversation with our stakeholders, where we also assess cultural fit.

We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you.
To find out more about how we look after your personal data when you apply for a job with us, please see our Recruitment Privacy Policy here.
Please note we are not accepting agency CVs.