Company Description

Help drive positive change by supporting health equity, sustainability, and community-focused initiatives
Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
Take advantage of our free on site gym and fitness classes

Whatever your ambitions, take your career further than you ever imagined. If you’ve never considered insurance before, think again! With diverse, meaningful projects and a global network of opportunities, we offer so much more. 

We invest in our people and partnerships. Our learning experiences are vast, including exclusive industry accreditation, and we're building capability for the future, both for TAL and the broader industry. When challenges arise (and they will), our supportive team will be there to help you grow. 

Job Description

As a Senior Digital Transformation Leader, you’ll drive TAL’s digital agenda across customer communications and engagement platforms. This role is key to reimagining how we connect with our customers—transforming traditional channels into seamless digital experiences, modernising platforms, and embedding innovative, sustainable solutions that enhance engagement across the customer lifecycle. You’ll bring together strategic thinking, technical know-how, and delivery excellence to lead cross-functional teams through complex transformation, ensuring business continuity, regulatory compliance, and a stronger digital future for TAL.

In this role you will:

Lead TAL’s digital transformation strategy—developing a clear roadmap that accelerates customer adoption of digital channels and delivers measurable business outcomes.
Transform customer communications—drive the shift from traditional correspondence to scalable, compliant, omnichannel digital solutions.
Modernise platforms in partnership with IT—integrate and optimise digital technologies like SmartComms, Content Hub, and marketing automation tools.
Deliver complex transformation initiatives—manage end-to-end project delivery using agile methodologies, ensuring outcomes are on time and within budget.
Inspire innovation and build capability—foster a culture of digital innovation, lead emerging tech exploration, and grow digital capability across teams.

Qualifications

Extensive digital leadership experience—leading large-scale digital transformation within financial services or insurance.
Expertise in digital platforms and CX design—strong knowledge of marketing automation, customer journey mapping, and content management systems.
Strategic and commercial mindset—proven ability to develop business cases, influence stakeholders, and translate vision into delivery.
Strong technical knowledge—well-versed in agile methodologies, data privacy, cybersecurity, and regulatory compliance in digital communications.
Relevant qualifications—tertiary degree in Technology or Business, with certifications in digital transformation, technology leadership, or project management.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: 

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index

Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.