Senior Operations Specialist

Position Overview:
This is an individual contributor position in Centralized Planning responsible for implementing, monitoring, and resolving reconditioning vehicle workflow at Carvana Inspection Centers.

What you’ll be doing:

Schedule same day vehicle reconditioning by zone to maximize cost, quality, and throughput at Carvana Inspection Centers (IRCs)
Make real-time changes to daily vehicle reconditioning completion plan in order to ensure completion of daily production targets
Work closely with on-the-ground operators at IRCs across the country to identify and resolve vehicle work content issues as they arise
Communicate discrepancies with team leads
Discover, understand, resolve, and prevent bottlenecks at the IRC
Provide recommendations that help optimize execution of recon vehicles at IRCs
Timely communication of information affecting the IRCs reconditioning plan and coordinate resolutions with reconditioning leadership

What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

High School Diploma or GED, or equivalent experience
Bachelor’s degree, or 4 years equivalent experience, in quantitative discipline such as supply chain preferred
2+ years experience in a Customer Service or Operations role
Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner
Ability to multitask and prioritize effectively
Ability to maintain professionalism in a fast-paced environment
Ability to work variable schedule(s) as necessary
Ability to commute and work out of the Tempe headquarters
Ability to work in an office environment, with extensive use of computers
Ability to sit for up to eight hours per day
Ability to communicate clearly and concisely, both written and oral

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.