Bot Specialist with Brazilian Portuguese

Company Description

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries. Playtech delivers business intelligence-driven gaming software, services, content, and platform technology, making it a leader in the industry. To learn more about Playtech's company culture, visit https://www.playtechpeople.com/.

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Job Description

Ready to level up your career?

Playtech Manager Services is looking for a reliable and systematic Bot Specialist with Brazlilian Portuguese and excellent communication and collaboration skills.

Your influential mission. You will...

• Develop and maintain with proper content AI chatbots that can provide efficient and effective sales or customer service.
• Collaborate with stakeholders and cross-functional teams, such as UX, BI, and/or CX teams, to understand and prioritize requirements and features.
• Ensure that the bot meets quality and usability standards, that its conversation flows seamlessly, and that it delivers a satisfactory customer experience.
• Continuously monitor and analyze customer feedback and market trends to identify opportunities for bot improvement.
• Develop and implement training programs to support the use of the AI chatbot product.
• Ensure that the AI chatbot documentation and knowledge base are up-to-date and easily accessible to customers and support teams.
• Stay up-to-date with industry best practices and trends to continuously improve product capabilities and user experience.
• Provide technical support to customers and assist in resolving any issues related to the bot.

Qualifications

Components for success. You...

• Possess writing and speaking fluency in English and Brazilian Portuguese.
• Bring a solid background in Customer Support field.
• Developed or implemented training programs to help teams or customers get the most out of AI chatbot products.
• Know how to collaborate effectively with cross-functional teams like UX, BI, and CX to shape and prioritize product features.
• Understand quality assurance and compliance standards, and you’re confident in ensuring the chatbot meets them.
• Think analytically—you’re always looking at customer feedback and market trends to spot opportunities for improvement.
• Have strong technical support skills and can guide customers through any issues they face.
• Are comfortable diving into customer data to uncover patterns and insights that can drive product enhancements.

You'll get extra points for... 

• Having hands-on experience working with AI chatbots, especially in sales or customer service support.
• Having experience in the iGaming industry.

Additional Information

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.