Contact Center Representative, Peekaboo & SpermCheck

Company Description

Join the World Leader in DNA Testing!
Client Services Representative – Specialty Testing
📍 Fairfield, OH | Mon–Fri, 8:30am–5:30pm

Are you passionate about delivering exceptional customer service while making a real impact on people’s lives? DNA Diagnostics Center (DDC), a global leader in DNA relationship testing and part of the Eurofins family of 800+ labs worldwide, is hiring a Client Services Representative I for our growing Specialty Testing division.

We’re looking for someone who thrives in a fast-paced environment, loves solving problems, and takes pride in offering empathetic, informed support to customers. In this role, you’ll be the voice behind some of our most unique product lines—including Peekaboo™ Early Gender DNA Test, Animal DNA testing, SpermCheck, and more.

Job Description

💼 What You’ll Do:      

• Handle 30–40 calls/emails daily, providing friendly and knowledgeable support
• Guide customers through their DNA testing journey with empathy and professionalism
• Collaborate with internal teams to resolve client needs efficiently
• Maintain confidentiality while handling sensitive case information
• Become an expert in DDC’s Specialty Testing products and workflows

Why Join DDC?

We’re more than just a lab—we’re a mission-driven organization trusted by millions worldwide. As part of Eurofins Scientific, you’ll join a global network of 50,000+ professionals across 800+ labs in 50 countries.

Ready to Be the Voice of DDC?

Apply today and help us bring clarity, compassion, and science to people during life-changing moments.

Qualifications

🧬 What You Bring

• 1+ year of customer service or call center experience preferred
• A positive, solution-focused mindset with strong communication skills
• Ability to work calmly with sensitive or emotional customer situations
• Willingness to learn and grow in a highly specialized field
• Adept with Microsoft software suite (Excel, Word, etc.)
• High school diploma/GED preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of a headset and phone to communicate with customers.
• Regular interaction via digital communication platforms.
• Communicating with others to exchange information.

Additional Information

Schedule:

• Mon-Fri 8:30am-5:30pm

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.