Telecommunications Operator I (911 Dispatcher)

The City of Aurora has opened testing and is accepting applications to establish an eligibility list for the position of Telecommunications Operator with the Aurora Police Department.

Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly. Duties of this position may include but are not limited to: Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center; Perform constant data entry and retrieve information from a variety of computer systems; Extract data and record essential information during emergency calls; Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems; Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided); Perform general clerical duties; Other duties as assigned related to position.

This position requires a high school diploma or GED equivalent. Candidates must be able to pass the job simulation test and type 40 WPM corrected (with 90% accuracy). Must have the ability to complete licensing requirements, speak clearly, work in a stressful environment, and multitask. Required to work rotating shifts during training. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime. Spanish bilingual skills desired.

Must successfully pass pre-hire requirements including but not limited to a polygraph and psychological assessment, interview, background investigation, drug screen and meet physical requirements including a hearing test.

This is a full-time, union position. Beginning hourly pay is $30.11/hour, after 6 months: $30.80/hour, after 1 year: $31.39/hour, and annual increases thereafter. Excellent benefit package is included.

UNION BENEFITS

The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:

• Annual pay increases (in accordance with Labor Agreement)
• Health, dental, vision, and life insurances
• Employee Assistance Program (EAP)
• Illinois Municipal Retirement Fund (IMRF)
• Paid vacations, holidays, floating holidays, personal days, and sick leave
• Gym membership reimbursement
• Uniform Allowance (as determined by labor agreement)
• Interpreters Stipend
• Tuition Reimbursement
• May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)

How to Apply:

1. Submit applications and resume online with the City of Aurora by August 20, 2025, by 3:00 p.m.
2. Schedule and take the video-based job simulation Emergency Communications exam and complete the required typing test. Visit: nationaltestingnetwork.com to register, pay and select a testing location. Testing must be completed and submitted by end of day, September 5, 2025.

* Please be sure to select the Aurora Police Department when registering for the exam. There is a non-refundable base fee of $46.00 for testing and an additional cost for each department where you indicate you want to apply. 

Please note: Candidates must submit an application and have successfully completed and met the cutoff scores for the job simulation test and typing test by the posted deadlines for further hiring consideration. Application status and notifications will be available through your UKG applicant profile.

Hardship Waiver: If you are interested in this opportunity but are unable to pay any of the process fees, including the National Testing Network exam fee, please complete the Hardship Waiver form and return it in person to the Human Resources Department or via email for consideration. Be sure to include the appropriate supporting documentation with your request form. Please allow at least 5 business days for review.

Contact Information:

Human Resources Department

44 E. Downer Pl.

Aurora, IL 60507

civilservice@aurora.il.us

630-256-3430

To learn more about the City of Aurora, IL, visit https://www.aurora-il.org/1111/About-Our-City.

Aurora Police Dept. Tattoo Policy:

Tattoos to the head, neck and facial area are prohibited. Hand tattoos are not allowed, however, there are very limited exceptions with approval from the Chief of Police.

Officers [Police Dept. Personnel] are permitted to have tattoos elsewhere, visible to the public, if the tattoo is not objectionable or demeaning to the image of the Department. The nature, number, size, and location of the tattoos are all factors in determining whether such tattoos are objectionable or demeaning. Examples include but are not limited to; tattoos that contain nudity, profanity, or to be perceived as gang related, criminal, obscene, sexual, racial, or detracts from the professional image of a law enforcement officer.

The covering of objectionable tattoos with make-up, sleeves, Band-Aids, etc., shall not constitute conforming to this policy. All tattoos shall be covered for court appearances.