Senior Operations Specialist-Marketplace

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The Operations team at Bolt is fully responsible for strategy, marketplace health, and growth in Kenya. To help us scale even further, we’re looking for a data-driven and results-oriented Senior Operations Specialist – Marketplace with a strong execution mindset to drive operational excellence and shape the future of mobility in Kenya

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<title>About us</title>

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With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we were hoping you could make it happen!

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<title>About the role</title>

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As a Senior Operations Specialist – Marketplace, you will have a direct and tangible impact on how we manage and grow our ride-hailing platform in Kenya. If you’re ready to take full ownership of marketplace performance, influence rider and driver behaviour, and optimise supply-demand balance — this role is for you.

You’ll be leading local marketplace initiatives and working closely with HQ and cross-functional teams to make urban mobility more efficient, affordable, and accessible.

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<title>Your daily adventures will include:</title>
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• <point>Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation</point>
• <point>Ensure strong supply-demand balance across Nairobi and non-LTO cities through pricing simulations, operational levers, and weekly business reviews</point>
• <point>Support category strategy by launching new verticals (e.g., Economy, Comfort, Premium) and optimising performance via pricing and user feedback</point>
• <point>Monitor and reduce offline trips and fraud through proactive driver interventions and data-led actions</point>
• <point>Track and manage incentive spend, ensuring alignment with return on investment and local growth goals</point>
• <point>Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation</point>

 

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<title>About you:</title>

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• <point>You have 4 –7 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles</point>
• <point>You are a strong collaborator with excellent communication skills in English</point>
• <point>You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must</point>
• <point>You’re execution-focused and move fast from strategy to action</point>
• <point>You have a strong understanding of Kenya’s mobility landscape and local market dynamics</point>
• <point>You are customer-oriented and driven to improve rider and driver experience</point>

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Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility in Kenya</point>
• <point>Impact thousands of riders and drivers across multiple cities</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world</point>
• <point>Accelerate your professional growth with unique career opportunities</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work</point>
• <point>Enjoy the flexibility of working in a hybrid mode</point>
• <point>Take care of your physical and mental health with our wellness perks</point>
• <point>Be part of an international and diverse team, in which we ensure a cooperative work environment</point>

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<text>*Some perks may differ depending on your location.</text>
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