<gh-intro>
<text>

We're looking for a sharp, data-driven and execution-oriented Senior Operations Specialist to support and drive key operational pillars in Uganda — Marketplace Performance, Rider Growth, Driver Growth, and Driver Engagement.
This is a high-impact role where you’ll shape city performance through strategic planning, execution, and continuous performance improvement.
You'll be responsible for managing city-level targets, supporting onboarding and reactivation of drivers, improving marketplace quality (surge, ETA, SC), and helping drive rider and driver loyalty.
This is a hands-on role with a strong balance of analytical depth, commercial instinct, and operational excellence.

</text>
</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we were hoping you could make it happen!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

As a Senior Operations Specialist, you will play a critical role in managing operations and performance across Uganda.
You will lead local initiatives to drive marketplace efficiency, rider and driver growth, and partner engagement, with end-to-end ownership and visibility across multiple domains.

<gh-responsibilities>
<title>Your daily adventures will include:</title>
<bulletpoints>

<point>Monitor, report, and act on key metrics such as ETA, Search Coverage, Surge, Utilisation, and Finish Rate</point>
<point>Own weekly city-level performance reviews and proactively identify areas for improvement</point>
<point>Drive growth in Scheduled Rides, Bolt Send, and High-Value Categories (e.g. Comfort, XL)</point>
<point>Manage scout activations, funnel quality, and lead tracking to ensure we meet monthly supply targets</point>
<point>Lead monthly booster events and regular driver roundtables in Kampala and key towns</point>
<point>Implement ongoing training and comms to improve driver experience and retention</point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>4–7 years of experience in operations, logistics, mobility, or marketplace businesses</point>
<point>Strong analytical skills with experience using Excel/Sheets and operational dashboards</point>
<point>Proactive, structured, and comfortable working with ambiguity</point>
<point>Confident communicator — able to work with field teams, BPOs, and cross-functional stakeholders</point>
<point>Passion for mobility, rider and driver experience, and solving real-world problems</point>
<point>Ideally experienced in working in or leading in Uganda or similar markets</point>

</bulletpoints>

<text>

Experience is great, but what we look for is drive, intelligence, and integrity.
So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

</text>
</gh-requirements>

<gh-perks>

<point>Play a key role in shaping Uganda's ride-hailing landscape</point>
<point>End-to-end accountability across multiple domains</point>
<point>Work in a regional structure with exposure to Kenya & Tanzania</point>
<point>Join a high-performing, mission-driven team that loves solving problems</point>
<point>Open feedback, full autonomy, and a fast-paced environment that gets things done</point>
<point>Be part of an inclusive culture with purpose-driven colleagues</point>

</bulletpoints>

<text>*Some perks may differ depending on your location.</text>
</gh-perks>

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