Customer Support Operations Agent

 

• <gh-intro>
  <text>

  We are looking for an exceptional Customer Support Operations Agent, with English and Polish language proficiency, to join our fast-growing Support team working across our ride-hailing and delivery businesses.

  </text>
  </gh-intro>

   

  <gh-about-us>
  <title>About us</title>

  <text>

  With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

   

  We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

   

  Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

  </text>

  </gh-about-us>
   

   

  <gh-responsibilities>

  <title>Main tasks and responsibilities:</title>

  <bulletpoints>

  • <point>Handle customer inquiries via chat, email, or voice channels, depending on shift allocation</point>

  • <point>Following internal workflow, macros, SOPs, and proactively flagging broken processes, unclear policies, or tooling issues</point>

  • <point>Maintaining updated knowledge across all verticals by attending regular refresher sessions and training</point>

  • <point>Working closely with Team Leads and peer agents to ensure shift health and queue balance</point>

  • <point>Taking accountability for your productivity, accuracy, and customer impact</point>

  </bulletpoints>
  </gh-responsibilities>

   

  <gh-requirements>

  <title>About you:</title>

  <bulletpoints>

  • <point>You are Fluent in written and spoken English and Polish</point>

  • <point>You have experience of thriving in a fast-paced environment</point>

  • <point>You are a passionate, people-oriented person who is an excellent communicator</point>

  • <point>You pay attention to details</point>

  </bulletpoints>
  <text>

  Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
  </text>
  </gh-requirements>
   

  <gh-perks>

  <title>Why you’ll love it here:</title>

  <bulletpoints>

  • <point>Play a direct role in shaping the future of mobility.</point>

  • <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>

  • <point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>

  • <point>Accelerate your professional growth with unique career opportunities.</point>

  • <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>

  • <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>

  • <point>Take care of your physical and mental health with our wellness perks.</point>

  </bulletpoints>
  <text>*Some perks may differ depending on your location and role.</text>
  </gh-perks> 

   

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