Company Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Job Description

We are seeking a Dynamic PC Support professional to join our team in Brooklyn, NY. In this role, you will provide essential technical support for a variety of client products, performing basic to moderately complex troubleshooting activities for desktops and laptops. You'll be the go-to person for our clients, addressing their technical issues with professionalism and efficiency.

Deliver exceptional customer support for designated equipment, responding to service calls within established service level agreements
Perform diagnostics and repairs on desktop computers, laptops, and related peripherals
Troubleshoot and resolve hardware, software, and network connectivity issues
Interact directly with clients to address technical problems, providing clear and friendly communication
Complete all administrative tasks and real-time reporting associated with each service call
Manage and control assets and inventory, ensuring prompt turnaround of parts and equipment
Follow and adhere to established policies, guidelines, and safety protocols
Stay updated on the latest technology trends and support techniques to provide cutting-edge solutions
Collaborate with team members to share knowledge and best practices
Travel to client locations as needed, occasionally involving long distances or overnight stays

Qualifications

Technical school certification or equivalent in Computer Science, Information Technology, or a related field
0-2 years of relevant experience in PC support or a similar role
Strong knowledge of computer hardware, software, and networking concepts
Excellent problem-solving skills and ability to think critically under pressure
Outstanding customer service skills with a friendly and professional demeanor
Ability to explain technical concepts in easy-to-understand terms
Proficiency in using diagnostic tools and performing hardware repairs
Excellent time management skills and ability to prioritize tasks effectively
Valid driver's license and reliable transportation with proper insurance
Physical ability to lift and move computer equipment up to 50 lbs
Ownership of a basic repair tool kit
Strong attention to detail and commitment to delivering high-quality work
Flexibility to adapt to changing priorities and work in a dynamic environment
Ability to work independently and collaboratively as part of a team
OEM Certifications (required as directed by management)
Previous customer service experience (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.