Service Account Coordinator

Company Description

About Us

At Captura Hall, we are dedicated to delivering innovative administrative solutions that streamline operations and enhance organizational efficiency. Based in the heart of Miami, FL, our team thrives on professionalism, collaboration, and integrity. We support businesses of all sizes by providing reliable, detail-oriented clerical services that keep their operations running smoothly. Join a company where your skills are valued and your career can grow.

Job Description

Job Description

Captura Hall is seeking a highly organized and detail-oriented Service Account Coordinator to manage client accounts, support daily service operations, and ensure customer satisfaction. The ideal candidate will serve as a liaison between clients and internal teams, ensuring all service-related tasks are completed accurately and on time.

Responsibilities

• Act as the primary point of contact for assigned client accounts

• Coordinate service requests, schedules, and follow-ups with internal teams

• Monitor project timelines and deliverables to ensure client expectations are met

• Maintain accurate records of client communications and service performance

• Resolve service-related issues promptly and professionally

• Prepare reports and updates for internal review and client meetings

• Collaborate with other departments to improve service delivery

• Support account managers in building strong client relationships

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience)

• 2+ years of experience in account coordination, customer service, or administrative support

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

• Ability to multitask and work under pressure in a fast-paced environment

• Attention to detail and commitment to high-quality service

Additional Information

Benefits

• Competitive salary ($58,000 - $64,000 annually)

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) plan with company match

• Opportunities for professional development and career growth

• Supportive and collaborative team environment