Service Account Coordinator

Company Description

About Us

At Catch Vibe Voice, we specialize in connecting brands with audiences through the power of clear, compelling, and strategic communication. We are a communications solutions provider dedicated to helping companies amplify their message, elevate their image, and establish meaningful engagement with their stakeholders. With a focus on innovation, integrity, and client success, our team thrives in a collaborative and forward-thinking environment.

Job Description

Job Description

We are looking for a detail-oriented and client-focused Service Account Coordinator to join our team in Cleveland, OH. The successful candidate will be responsible for managing customer accounts, ensuring prompt and professional service, and maintaining strong relationships with both internal teams and clients.

Responsibilities

• Coordinate daily service operations and manage customer accounts efficiently

• Act as the main point of contact between clients and internal departments

• Resolve customer inquiries and issues in a timely manner

• Track service performance and prepare reports on account status

• Assist in developing customized service plans for clients

• Schedule and oversee implementation of service updates or installations

• Ensure all client records and communications are accurately maintained

• Support service improvement initiatives and process optimization

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field

• 2+ years of experience in client services, account coordination, or a similar role

• Excellent organizational and multitasking skills

• Strong verbal and written communication abilities

• Proficiency in Microsoft Office Suite and CRM tools

• Problem-solving mindset and a proactive attitude

• Ability to work both independently and as part of a team

Additional Information

Benefits

• Competitive salary: $63,000 – $67,000 per year

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for professional development and career advancement

• Supportive and collaborative work environment

• Retirement savings plan