Customer Service Officer

Company Description

About Us

At Chats Cloud Cover, we are redefining the way businesses connect with their customers. As a forward-thinking communications solutions provider, we focus on delivering exceptional cloud-based customer service and support platforms that elevate business performance. Our team is passionate about innovation, reliability, and building meaningful client relationships. We are proud to foster a professional and inclusive environment where every team member plays a vital role in our success.

Job Description

Job Description

We are seeking a professional and customer-focused Customer Service Officer to join our team in Columbus, OH. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring satisfaction with our services. This role is perfect for someone who is organized, solution-oriented, and passionate about delivering high-quality service.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing systems

• Resolve product or service issues by clarifying complaints and determining the cause

• Follow up to ensure resolution and satisfaction

• Document customer interactions and transactions accurately

• Collaborate with internal departments to find prompt solutions

• Maintain up-to-date knowledge of company services and features

• Recommend improvements to processes and service tools based on customer feedback

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• 1+ year of experience in customer service or related role

• Excellent communication and problem-solving skills

• Proficiency with CRM systems and Microsoft Office Suite

• Ability to manage time effectively and handle multiple tasks

• Strong attention to detail and customer-oriented mindset

Additional Information

Benefits

• Competitive salary: $53,000 – $59,000 annually

• Opportunities for professional growth and internal advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment

• Ongoing training and development programs