Company Description

About Us

At Messa Sync, we specialize in aligning organizational goals with exceptional talent and leadership solutions. Our mission is to empower businesses through strategic development, innovative thinking, and results-driven collaboration. We are committed to cultivating future leaders and helping companies transform their potential into progress. Join our dynamic team and be a part of shaping the future of leadership.

Job Description

Job Description

We are seeking a reliable and proactive Customer Service Assistant to join our team in Los Angeles. The ideal candidate will be responsible for handling client inquiries, resolving issues, and ensuring a positive customer experience. This position requires excellent communication skills, a detail-oriented mindset, and the ability to work in a fast-paced environment.

Responsibilities

Respond promptly to customer inquiries via phone, email, and in person
Provide accurate information about products and services
Resolve customer complaints with professionalism and efficiency
Maintain and update customer records in the system
Collaborate with internal departments to address customer needs
Follow communication procedures and guidelines
Perform administrative support tasks as needed

Qualifications

Qualifications

High school diploma or equivalent (associate degree preferred)
1+ year of experience in customer service or administrative roles
Strong communication and interpersonal skills
Proficiency in Microsoft Office and customer service software
Excellent organizational and time-management abilities
Ability to remain calm under pressure and handle challenging situations

Additional Information

Benefits

Competitive annual salary ($50,000 – $55,000)
Opportunities for professional development and internal growth
Supportive and team-oriented work environment
Paid time off and holidays
Health, dental, and vision insurance packages
Ongoing training and skill-building programs

Customer Service Assistant

SharpContra