Customer Service Agent

Company Description

About Us

At Property Soar, we are committed to transforming the real estate experience through integrity, innovation, and growth. Headquartered in Columbus, OH, we specialize in providing dynamic solutions for property development, management, and investment. We believe in cultivating talent from within and fostering leaders who will shape the future of our industry. Join a team that values ambition, accountability, and advancement.

Job Description

Job Description

We are seeking a highly motivated and detail-oriented Customer Service Agent to join our team in Austin, TX. The ideal candidate will serve as the first point of contact for clients and tenants, ensuring a smooth and supportive experience through timely communication and problem resolution. You’ll play a key role in maintaining our service standards and upholding our commitment to client satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in person

• Resolve service issues by clarifying complaints, determining the cause, and providing effective solutions

• Maintain customer records by updating account information

• Coordinate with other departments to resolve customer needs efficiently

• Process service requests, work orders, and follow-ups

• Document all customer interactions and transactions accurately

• Support leasing and property management teams as needed

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• 1+ year of experience in a customer service or administrative role

• Strong verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Proficient in Microsoft Office and CRM systems

• Professional demeanor with a customer-first attitude

Additional Information

Benefits

• Competitive salary: $48,000 – $54,000 per year

• Opportunities for career growth and advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative team environment

• Ongoing professional development and training