QMS Associate (Intercompany Agreement & Service Level Agreement Administrator)

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Primary Responsibilities

• As part of the Global Business Solutions (GBS) Remote Business Services (RBS) team, the role is responsible for the creation, maintenance, and administration of Intercompany Agreements (ICAs) and Service Level Agreements (SLAs) across SGS entities.

Specific Responsibilities   

• Ensure full compliance with the SGS Code of Integrity and Professional Conduct, as well as all applicable health, safety, and HR policies.
• Coordinate the creation and/or update of ICAs for GBS Remote Business Support services.
• Develop new SLAs for each line of business and/or Strategic Business Unit (SBU) in each country using RBS.
• Conduct annual reviews and updates of all ICAs and SLAs, or as needed when services are added or removed.
• Communicate and coordinate with various SGS departments and operations globally to drive execution of ICAs and SLAs accordingly.
• Maintain organized and up-to-date ICA and SLA documentation on the team’s shared access platforms.
• Support the development and review of related protocols, assessments, procedures, and technologies.
• Deliver responsive and professional customer service to internal clients and stakeholders.
• Uphold internal standards, policies, and procedures.
• Perform additional duties as assigned to support departmental goals or personal/professional development.
• Maintain a clean and orderly work environment within GBS.

Qualifications

• Bachelor of Science degree or equivalent professional qualification.
• Minimum of 2 years of experience in document control or administrative roles.
• Proven ability to manage multiple projects simultaneously.
• Strong organizational skills and ability to work independently.
• Demonstrated commitment to data accuracy and operational excellence.

Additional Information

The candidate must possess the following skills:

• Proficient written and verbal communication in English (B2 level or higher).
• Intermediate mathematical and analytical reasoning abilities.
• Proficiency in Microsoft Office and general computer applications.
• Exceptional attention to detail and interpersonal skills.
• Self-motivated, efficient, and reliable.
• High level of integrity and accountability.
• Strong team collaboration and ownership mindset.