Production Manager (Events)

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO: 

This role involves managing the technical, logistical, and operational components of hardware deployments at events, including product set up, resource management, and timelines. 

KEY RESPONSIBILITIES:

• Review partner hardware requests and provide technical and logistics solutions for deployments
• Be a technology and product expert for all products supported by the Hardware Solutions team. Communicate technical standards and requirements to all stakeholders. These products include but are not limited to: 
• First-party hardware and software for Meta, Mac and PCs, 
• Mobile device management
• Mixed Reality devices/wearable such as Quest and Ray Ban Meta  
• Collaborate cross functionally with other workstreams to ensure request goals are met on time and to the highest quality standards
• Provide consistent and clear communication with event/deployment stakeholders, providing updates and communication in real time via chats, emails, and tasks.
• Be responsible for assessing, managing, and mitigating technical and logistical risk throughout the deployment lifecycle
• Provide on-site support at deployments, activations, and events as the main point of contact and escalation for the deployed technology
• Align technical setup and breakdown schedules for all teams involved
• Provide logistic and inventory management support 
• Troubleshooting for hardware, platform, and networking issues
• Manage resources within budget and project scope
• Consistently deliver high quality, high impact services to our partners
• Build and maintain vendor support relationships to customer standards
• Maintain an organized and efficient project management workflow, communicate milestones and deadlines, ensure all deadlines are met 
• Conduct post-deployment analysis and reporting, including event summaries on internal workplace groups.
• Adhere to all SOPs and participate in operational excellence programs dedicated to continuous improvements within workstream
• Remote eligibility: Hybrid, 3 Days On-Site

ESSENTIAL CRITERIA:

• 3-5 years of large-scale event planning experience in the technology industry
• Ability to diagnose, troubleshoot, and solve problems with both software and hardware
• Basic knowledge of enterprise networking deployment and protocols
• Experience with mixed reality and wearables a plus 
• Strong verbal and written communication, attention to detail, organization skills, and an ability to lead meetings
• Highly motivated and able to work both independently and cross-functionally with partners and leading support teams on-site at events
• Comfortable working in a fast-paced and demanding setting while adapting to rapidly evolving processes and procedures
• Project management skills demonstrating the ability to manage multiple concurrent events
• Proficiency with industry standard collaborative productivity software; G-Suite, LucidChart, MS Office; experience with Asana and inventory management software is a plus
• Ability to quickly become a subject matter expert for new technology 
• Ability to travel if required (domestically and internationally) - approximately 30% of time
• PMP, CAPM, or equivalent certifications a plus

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

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Pay Range$78,000—$100,000 USD