Communication and Engagement Specialist - Innovation & Design

Communication and Engagement Specialist – Innovation & Design
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Inspire change. Shape culture. Engage minds.

The Role
Capco is seeking a Communication and Engagement Specialist to craft and deliver internal engagement strategies that inspire, inform, and activate change. You will work across large-scale transformation programmes, designing content and strategies that build momentum and shape meaningful employee experiences.

What You’ll Do

• Design and implement internal communication and engagement strategies across transformation programmes

• Lead discovery sessions and workshops to understand colleague engagement needs and map communication channels

• Create high-quality communications assets, portals, and storytelling frameworks

• Define success measures and track the effectiveness of engagement strategies

• Collaborate with designers and stakeholders to ensure alignment with brand and messaging goals

What We’re Looking For

• Experience developing communications strategies for internal change or transformation programmes

• Strong storytelling and presentation skills, including confident PowerPoint use

• Comfort working with brand guidelines and complex stakeholder environments

• Excellent verbal and written communication abilities with strong attention to detail

• Ability to work in agile teams within fast-paced consulting or financial services settings

Bonus Points For

• Copywriting experience and understanding of human psychology in messaging

• Adobe Illustrator, InDesign, and basic video production/editing skills

• Experience with SharePoint, Google Sites, or internal communications platforms

• Motion graphics or animation design capabilities

• Prior experience in consulting or Financial Services

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions

• Work in a collaborative, flat, and entrepreneurial consulting culture

• Access continuous learning, training, and industry certifications

• Be part of a team shaping the future of digital financial services

• Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders

• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement

• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care

• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs

• Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick—workshops, certifications, e-learning—your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development

• Healthcare Access: Convenient online GP services

• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance

Inclusion at Capco
We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.