The Procurement Sourcing and Engagement Manager is responsible for developing a strategic sourcing approach. This role is based in a service delivery center, supports the onshore procurement team, and involves leading a team of procurement specialists offshore.

This role includes:
•   Sourcing and negotiating with suppliers to secure cost-effective deals
•   Managing supplier contracts
•   Implementing procurement policies and standards
•   Ensuring processes and governance are in place to meet business objectives and operational requirements

Role and Responsibilities
•   Lead, manage, coach, and develop the team
•   Identify and develop strategies for high-value sourcing deals to support target savings and business requirements
•   Collaborate with internal stakeholders to facilitate procurement strategy compliance
•   Review and negotiate supplier contracts to ensure commercial feasibility and optimization
•   Manage high volumes of low value sourcing transactions, focusing on timely and accurate delivery
•   Guide and train the team on procurement processes, negotiation, and deal finalization
•   Coordinate and communicate with onshore sourcing managers for alignment and service quality
•   Provide support across the end-to-end sourcing and procurement process, including supplier onboarding, risk mitigation, contract management, and purchasing
•   Manage relationships with stakeholders, internal customers, and business partners
•   Address stakeholder escalations and resolve issues efficiently
•   Support the team in addressing challenges and identifying opportunities
•   Build and maintain supplier relationships
•   Contribute to business initiatives and projects, reviewing and communicating the impact on procurement activities
•   Strengthen procurement practices and governance, ensuring compliance with policy and standards
•   Respond to audit requirements and implement audit recommendations

This position reports directly to the Procurement Sourcing and Engagement Lead.

What We Are Looking For
•   Bachelor’s degree in consulting, supply chain management, or business administration preferred
•   At least 7 years of experience in sourcing/category management or equivalent relevant work in a shared services industry
•   Experience with supply chain management software and tools such as Oracle, SAP Ariba, and Ivalua
•   Background in Shared Services, Financial Services, or multinational environments is preferred
•   Knowledge of contract drafting, review, and negotiation
•   Proficient in Microsoft Office Suite (Word, Excel, Outlook, SharePoint, and Access)
•   Strong interpersonal and negotiation skills with the ability to work collaboratively with internal and external stakeholders
•   Strategic sourcing experience in both direct and indirect spend categories is an advantage

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid