Senior Executive/Executive, Digital International (Lodging Systems) - 1 Year Contract

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold.  As at 31 March 2025, CLI had S$117 billion of funds under management held via stakes in seven listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-themed strategies.  Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres, private credit and special opportunities.

About the Job

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief, or nationality.

Only shortlisted candidates will be notified.

Office Location: 25, Ubi Road 4, #05-01, UBIX, Singapore 408621

Job Description

Responsibilities

• Coordinate and track incident and service request cases with system vendors to ensure timely resolution in accordance with established SLAs.

• Provide guidance to users on issue escalation procedures, change request processes, and system usage best practices.

• Support configuration reviews and setup validation for systems such as PMS, CRS, and related applications, ensuring alignment with operating standards.

• Monitor vendor support queues, ticket trends, and performance indicators to identify recurring issues and improvement opportunities.

• Participate in testing cycles (e.g., UAT, regression, sanity checks) for patches, enhancements, and releases in collaboration with vendor and business stakeholders.

• Assist in reviewing enhancement requests, preparing documentation such as user stories, functional requirements, and configuration guides.

• Maintain up-to-date knowledge base articles, SOPs, and support documentation to improve consistency and knowledge sharing across regions.

• Contribute to onboarding of new properties by supporting the readiness of system configuration, user enablement, and post-go-live monitoring.

• Collaborate with internal IT and digital teams to ensure cross-system integration points are performing as intended, flagging issues proactively.

• Support continuous improvement by proposing process enhancements based on system usage patterns, support trends, and stakeholder feedback.

Requirements

• Degree or diploma in Information Systems, Computer Science, or a related field.

• 1–3 years of relevant working experience in an IT, application support, or system implementation role.

• Familiarity with hospitality systems (PMS, CRS, Channel Managers, etc.) is advantageous.

• Basic understanding of data structure and integration principles (e.g., JSON, XML, API flows).

• Strong attention to detail with the ability to follow through on issues and tasks independently.

• Good interpersonal and communication skills to liaise with vendors and internal stakeholders.

• Proactive, organised, and capable of handling multiple assignments with minimal supervision.

• Experience in documenting SOPs, training materials, or user manuals is a plus.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.