Enrollment Rep

Location: Madison, WI

Full-time/ 1.0 FTE (40 hours/week) | Day Shift | Monday-Friday 

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The position of Enrollment Representative is responsible for meeting with patients and families in the field and leading conversations about Agrace services to convert appropriate referrals to admissions. Other duties include obtaining informed consent, completing enrollment paperwork, completing enrollment process, documenting in the electronic health record, and communicating with the care team.

Key Responsibilities

•  Provide customer service to patients and families and assist with enrollment 
  • Travel within the Agrace geographic service area to meet with patients and families.
  • Lead conversations with patients and families to convert appropriate referrals to admissions.
  • Answer questions about Agrace values, services, benefits and philosophies.
  • Overcome objections to enrolling in hospice or palliative care and create a sense of urgency with each referral.
  • Obtain informed consent for hospice services and complete Electronic Health Records (EHR) documentation. Complete insurance paperwork, DME orders, pharmacy service enrollment, etc.
  •  Provide required documentation and referral process information to healthcare facility partners, Health Information Management (HIM) Department and homecare team or inpatient unit.
  • Provide essential healthcare coverage and financial information to the Finance Department.
  • Collaborate with discharge planners and hospital staff to ensure ease of transition from hospital.
• Assist with incoming referrals to Agrace services 
  • Facilitate follow-up and flow of information and legal documentation to admissions team and partners to support enrollment with Agrace.
  • Schedule Agrace enrollments and consults.
  • Provide scheduled and unscheduled informational visits and tours to potential patients and families.
  • Collaborate with other members of the Admissions team and other teams to ensure smooth transition from referral to admission and thereafter.
  • Assist in training and providing shadow opportunities for internal and external partners when assigned
• Other Duties 
  • a. Provide outreach to clinical partners when designated by supervisor.
  • b. Participate in internal work groups, meetings and committees relative to position responsibilities.

You Bring (Qualifications)

• High school diploma or GED or equivalent combination of education and work experience
• 3 – 5 years’ customer service in a healthcare setting, preferred
• Valid driver’s license, auto insurance, and access to a reliable vehicle

• Ability to develop, maintain, and apply knowledge of hospice and end of life process
• Ability to maintain professional boundaries with patients, families and co-workers
• Ability to work effectively and cooperatively with others
• Ability to lead conversations and resolve conflicts
• Competence in culture/ethnicity, gender, race, age, and educational background diversity
• Beginning Microsoft Office Suite skills
• Experience with electronic health records (EHR); Epic preferred
• Ability to communicate effectively verbally and in writing
• Ability to be flexible in time and task to meet organizational needs
•  Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
•  Ability to use proper body mechanics and standard precautions

Benefits (KEEP IN MIND IF YOUR POSTING IS AN LTE)

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. 

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.