Auto Glass Advisor - Capital Auto Glass

Company:

Capital Ford Lincoln Inc.

Are you passionate about vehicles, guest service, and creating exceptional experiences every single day? Capital Auto Glass is looking for an enthusiastic and detail-oriented Auto Glass Advisor to join our high-performing team. If you thrive in a fast-paced environment, love solving problems, and take pride in delivering top-tier service, we want to hear from you.

About the Role

As an Auto Glass Advisor, you are the heartbeat of our operation—the vital connection between our valued guests and our skilled service technicians. From the moment guests walk through our doors, you’ll greet them with a smile, understand their needs, and guide them through the repair process with clarity and care.

This is more than a desk job—you’ll be hands-on, helping coordinate services, supporting glass installations, managing parts and materials, and executing insurance claims. You’re the one who keeps the shop running smoothly and the guest experience seamless.

What You’ll Be Doing

• Welcome guests with professionalism, warmth, and confidence

• Schedule and coordinate glass repair appointments

• Conduct vehicle walkarounds and identify service needs

• Clearly explain repair options and pricing to help guests make informed decisions

• Create and manage accurate repair orders and cost estimates

• Maintain real-time communication with technicians and parts staff

• Keep guests updated via their preferred method (e.g., text, call)

• Follow up after service to ensure satisfaction and build lasting relationships

• Support glass repair and ADAS calibration processes

• Assist with parts handling, vehicle shuttling, and maintaining a clean, organized workspace

• Follow auto glass insurance standards and assist with claims where required

• Embrace continuous learning in a dynamic, ever-evolving industry

What You Bring to the Team

• A guest-first, solution-driven attitude

• Strong communication, listening, and interpersonal skills

• A passion for vehicles and the automotive service industry

• Confidence working with people from all walks of life

• Mechanical interest or aptitude is a definite asset

• Ability to multitask and stay organized under pressure

• A valid driver’s license and a clean driving record

• Previous guest service or sales experience is a bonus—but we’ll train the right person!

• Insurance knowledge or experience is an asset, but not required

Why You’ll Love Working at Capital Auto Glass

• A fun, fast-moving, and supportive team environment

• Hands-on training and long-term career development

• Work in a modern, well-equipped facility

• Competitive pay and performance-based incentives

• The chance to make a real difference—every single day

Ready to shift your career into high gear?
Apply now and become an essential part of the Capital Auto Glass team—where your passion, energy, and service mindset will be truly valued.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.