Manager/Assistant Manager Allocation and Systems Department) - Contract

[What the role is]

The Hawker Centres Group is embarking on an innovative Smart Hawker Centre (SHC) programme that harnesses the power of technology and data analytics to transform traditional hawker centres. This initiative aims to enhance productivity, boost vibrancy, streamline operations, and develop people-centric solutions that serve our key stakeholders effectively.

[What you will be working on]

You will support the implementation of new IT system and SHC-related initiatives, which could lead to policy refinements, process redesigns, system upgrades, technology adoptions and behavioural nudges. You will work with respective division/departments and leverage on Agile methodology to ensure successful project implementation. Beyond the SHC programme, you may be assigned to manage other IT and non-IT projects that support the organisation's broader objectives. Areas covered include but are not limited to:

• Support the trial and implementation on the provision of data on footfall and table/seat occupancy rate and tray return rates, including exploring the use of IOT/Sensors in hawker centres and tracking of information through the use of video analytics and sensor analytics.

• Support operational data analysis and system integration by monitoring hawker centre metrics (e.g., stall operations, utilities consumption), while executing data migration activities including mapping, cleansing and validation to ensure data quality and integration with central systems.

• Work with cross-functional IT teams in the development and implementation of various digital solutions, employing Agile methodologies including sprint planning, daily stand-ups, and retrospectives.

• Manage stakeholder relationships with IT vendors and internal teams, ensuring technical solutions meet business requirements while maintaining project timelines and quality standards.

• Assist in develop and maintain product backlog, including user story creation and feature prioritisation based on business impact and technical feasibility

• Contribute to technical decision-making processes, with focus on solution scalability, security compliance, and system integration requirements

• Support the evaluation of AI solutions to enhance operational efficiency, particularly in areas of predictive analytics for crowd management and automated monitoring systems.

• Ensure responsible AI implementation aligned with government guidelines and best practices

• Explore and evaluate the adoption of low-code/no-code platforms to accelerate digital solution delivery, while optimising business processes and maintaining security compliance standards

[What we are looking for]

The job might be for you if you possess the following qualities:

• Demonstrates strategic thinking and analytical capabilities in technology implementation, with proven ability to translate complex requirements into actionable plans.

• Exhibits strong project management competencies, including successful delivery of end-to-end initiatives within established parameters.

• Maintains exemplary organisational skills with demonstrated ability to prioritise and manage concurrent responsibilities effectively.

• Applies Design Thinking principles methodically, ensuring thorough attention to detail throughout project lifecycle.

• Possesses excellent written and verbal communication skills, with proven ability to articulate complex concepts clearly and produce high-quality documentation.

• Demonstrates strong self-motivation and commitment to continuous improvement in both processes and outcomes.

• Exhibits resourcefulness and autonomy in problem-solving and decision-making.

• Adapts readily to evolving business needs whilst maintaining consistent performance standards.

• Preferably 2-3 years of relevant working experience with 1-2 years of relevant working experience in IT project management.

• Fresh grads are welcome to apply.

• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.