Head GPS Application Support Asia

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

YOUR CHALLENGE

General description

GPS Technology and Application Support aims to strategically develop, strengthen and align the software engineering expertise within the GPS division covering Execution, Sales and Trading.

Do you want to shape the future? Our GPS Global Application Support team is looking for an experienced and inspiring role model to assume Head of GPS Application Support Asia. In this position, you will report to the Head GPS Application Support based in Singapore with the mission to build and shape the team in Singapore and support the team head to build a globally efficient team that provides first class application support service to the division.

This position enables you to communicate and interact with senior business and IT stakeholders, as well as to define, shape and execute the global GPS application support strategy. You will be visible across all levels of business, IT and various business locations.

The role calls for a good understanding of software development lifecycle with exposure to DevOps delivery model and expertise in technology operational support.

Key features and accountabilities

Client Management (internal & external)

• Position GPS Application Support as the first go-to team for all support requests and enquiries
• Manage effective and progressive relationship with all stakeholders and users of applications owned by the division
• Develop best of class and industry proven processes to enable effective and efficient management of incidents, issues and requests within an Agile and DevOps setup
• Provide first level and where appropriate second level application support
• Through effective tracking and management of incidents and issue propose and raise bug fixes and requirements to the change delivery teams to improve processes and applications being supported

People Management

• Lead and continuously develop team members with the right cultural, skills and knowledge to enable them to perform at the highest level
• Manage a strong application support function in Singapore within the GPS Division and position Julius Bär as an employer of choice through hiring best-in-class talents

Supervisory Responsibilities

• Accountable for the actions of employees under your charge and the conduct of the business under your purview

Regulatory Responsibilities &/OR Risk Management

• Support management with regulatory and management reporting requirements
• Meet all legal, regulatory and compliance standards/requirements
• Regular assessment of the function’s practices to mitigate associated risks arising out of and relating to the said function
• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

YOUR PROFILE

Skills requirements

• Bachelor of Software Engineering, computer science or comparable graduate-level degree, or equivalent combination of education and relevant years of working experience
• Passionate about technology with a “can do” attitude and entrepreneurial spirit in getting things done in a fast-paced environment of continuous change
• Have a service and client centric personality and attitude
• A strong believer and advocate of cross location teams and have a global mindset
• Willingness to work from office on a hybrid basis and amendable to work in shifts
• Natural and inspiring leader with strong change, people management and decision-making skills
• Proven experience in leading high performance application support team operating at global level
• Good understanding of financial products, trading, execution, and sales processes within a banking environment
• Have an appreciation and experience of distributed client server application architecture
• Technically strong in Windows, Unix and databases with confidence in writing complex SQL queries
• Experience with application monitoring tools and platforms such as Grafana
• Great communications and written skills e.g. business fluent in written and spoken English
• Familiar with regulatory expectations and requirements

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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