Front of House Supervisor - Rice University

Proof of the Pudding (POP) is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary innovations. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, & more. 
 
We are currently seeking an experienced Front of House Supervisor to join the team at Rice University. POP provides food service to Rice University’s athletic events. This position will lead the front of house team for football gamedays.

Responsibilities: 

• Be a lead in your food service area while being a point of contact for guests and clients.
• Ensure the setting of tables/buffets are accurate according to diagram and/or sample table.
• Managing time effectively to ensure all BEO items are completed prior to service times.
• Delegating tasks to team members based on their positions and talents.
• Managing the team that is scheduled to run each event.
• Running food to suites and concessions as needed.
• Ensure the client is communicated with and checked in on throughout the event.
• Serve and clear food and beverage quietly, professionally, and quickly, using proper serving and clearing techniques.
• Keep work area clean, and coordinate actions with the event team members, and all other members of the front and back of the house to ensure flawless customer service.
• Maintain good grooming and personal hygiene.
• Adhere to food safety best practices and policies.
• Hands-on involvement in events includes a variety of physical tasks, such as the lifting of heavy objects, handling food and alcohol, loading serving carts and trays, stocking supplies, and garbage removal.
• Reporting to the General Manager and performing any tasks assigned in order to execute a flawless event.

Performs other related duties as required.

Required Qualifications: 

• 2-4 years of experience in Front of House Operations, F&B Coordination, Lead Server, or equivalent 
• Strong knowledge and efficiency of Microsoft Office 
• Must be a team player and well organized with strong written and verbal communication skills 

Specialized Qualifications: 

• Excellent listening and communication skills 
• Renowned time management and organization skills 
• Strong Customer Service skills with the desire to go above and beyond a client’s needs 
• The ability to work alone and as a team 
• Strong attention to detail and the ability to learn and adapt quickly 

Work Environment   

The work environment for this position will be event operations and working out of the Football Stadium or similar venues. This position will often move throughout campus and stadium grounds on different terrains.

Physical Demands:  

• Prolonged periods of standing, moving through an event space, and traveling from venue to venue 
• Bending, lifting, scooping, and carrying miscellaneous equipment and food items  
• Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs.  

CORE VALUE AND COMPETENCY REQUIREMENTS 

• Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships.  Possess the expertise and skill levels required of the job and perform with quality. 
• Dedication - Dependable, reliable and follows through on projects from inception to completion.  Willing to put in as much time as necessary to complete tasks.  Demonstrate a win-win attitude: “see it, own it, solve it.” 
• Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company’s culture, values and beliefs while maintaining the highest standards of professional conduct.   
• Safety & Security - Observe safety and security standards.  Use equipment and materials properly.  Comply with safety standards and personal protective equipment requirements.  Report potential unsafe conditions or practices to appropriate person immediately.  Promote restaurant safety, cleanliness and security compliance at all times. 
• Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely. 
• Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.   
• Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency.  Be proactive in troubleshooting problems or issues and take action to mitigate potential problems. 
• Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations.  Perform well under tight time schedules and pressures to change direction quickly. 
• Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.     

Position Salary & Benefits: 

• This is considered an hourly part-time position.
• The schedule for this position may range depending on business needs but will often consist of either a morning shift covering breakfast operations or a later shift covering dinner service. 
• Benefits include daily meals per shift. 
• Opportunity for advancement. Proof of the Pudding is consistently seeking to amplify talented team member’s roles. 
• On-the-job training that can be applied industry wide. 

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.