Onboarding Coordinator (796)

Summary:  Responsible for the entire cycle of the onboarding process.  This role is critical in ensuring a seamless and positive onboarding experience for all new hires.

Essential Duties and Responsibilities:

New Hires: 

• Coordinate and manage the new hire onboarding process using Paycom, ensuring all steps are completed accurately and in a timely manner.
• Serve as the primary point of contact for new hires throughout the onboarding process, providing guidance and answering questions.
• Ensure compliance with all onboarding documentation, including employment eligibility verification (I-9), background checks, Level II Background checks, MVR, Education and Employment verification and company policies.
• Communicate effectively with internal teams, including HR, Payroll, IT, and hiring managers, to ensure smooth transitions for new employees.
• Track and follow up on incomplete tasks or missing documents, maintaining regular communication with new hires.
• Maintain accurate onboarding records and documentation in both digital and physical formats.
• Assist with scheduling orientations and training sessions.
• Provide exceptional customer service and support to a diverse employee population, including Spanish-speaking hires.
• Manage multiple onboarding cases simultaneously in a high-volume, fast-paced environment.
• Continuously identify and recommend process improvements to enhance the onboarding experience.
• Send a ready-to-start email to hiring managers.
• Back-up from Front Desk as needed.
• Perform all other duties as required and assigned. 

Education and Experience:

• High school diploma or equivalent education and experience. 
• Minimum 2 years of general office and customer service experience, preferably in a Human Resources environment.  Bilingual (English/Spanish) highly desirable.  Proficient in MS Office.

Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills - Ability to work with basic mathematical concepts.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics.

Communication and customer services - Ability to read, write, and communicate effectively in English.  Spanish/French-Creole is a plus, but not required. Use terminology that is appropriate to the intended audience.  Edit written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences, and requesting clarification when needed.

Ethics - Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior.  Works with integrity and maintains confidentiality. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values.

Planning and Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans.

Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.

Professionalism - Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions.  Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill.  Reacts well under pressure and accepts responsibility for their own actions.  Follows through on commitments.

Work Quality - Demonstrates accuracy, completeness, and neatness.  Seek opportunities to enhance and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality.

Quantity of work - Produces work assigned by the manager efficiently and in a timely manner.

Attendance/Punctuality - Report to work as scheduled and on time and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to working long hours when necessary to reach goals; complete tasks on time or notify your supervisor of an alternative plan.

Teamwork - Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.

Safety and Security—Observe all safety and security procedures and report any safety deficiencies to your immediate supervisor. Use equipment and materials properly. Know what Material Safety Data Sheets (MSDS) are and where they are stored.

Personal Characteristics—Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work.   

Adaptability - Adapts to changes in the work environment, manages competing demands, and adjusts approaches and methods to fit the situation best. Can effectively deal with frequent changes, delays, or unexpected events.

Detail-Oriented – Must be an organized professional with an excellent eye for detail.

Diversity—Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgment—Displays willingness to make decisions; exhibits sound and accurate judgment; Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Motivation – Self-motivated and a self-starter. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures oneself against a standard of excellence; takes calculated risks to accomplish goals. Persistent and results-oriented.

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods. The employee must frequently use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific visual abilities necessary for this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment - Able to work in a quiet environment.