CYS - GCAP Joint Venture Headquarters - Experience Senior Manager

Job Description:

Leonardo is a global industrial group, among the main global players in Aerospace, Defence and Security that realises multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the UK, Poland and the US. It also operates in 150 countries through subsidiaries, joint ventures and investments. A key player in major international strategic programmes, it is a technological and industrial partner of governments, defence administrations, institutions and companies.

Within the GCAP Joint Venture, in the GCAP Technical Leadership UO, we are looking for a Experience Senior Manager for GCAP HQ in Reading (UK).

The Experience Senior Manager leads the digital experience strategy for both employee and customer solutions (product & platform) within the JV. Reporting to the Head of Technology Strategy & Enterprise Architecture, they oversee a team responsible for delivering intuitive, user-friendly digital solutions that enhance productivity, engagement, and satisfaction. This role requires strong leadership, collaboration, and a user-centred approach to drive digital transformation.

Key Capability Accountabilities and Objectives

• Digital Experience Strategy and Leadership: Define and implement a unified digital experience strategy for employee and customer-facing solutions.
• Team management: Lead and mentor the Employee Experience Manager and Customer Experience Manager, ensuring consistency and quality across all digital touchpoints.
• Collaboration and stakeholder engagement: Work with product managers, developers, and senior leadership to align design solutions with business and technology goals.
• User research and data-driven design: Oversee research, usability testing, and data analysis to ensure designs meet user needs and drive measurable improvements.
• Champion best practices and implement design standards: Champion best practices in UX/UI, accessibility, and digital design, ensuring alignment with enterprise architecture principles and emerging technologies.

Seniority:

Senior (5-10 anni).

Essential Skills, Experience and Qualifications:

• Relevant IT or business degree or demonstrable experience.
• Proven experience in UX/UI design, service design, or digital product design at a senior level.
• Strong leadership skills, with experience managing and developing design teams.
• Expertise in design tools (Figma, Sketch) and UX research methodologies.
• Ability to work with development teams, product managers, and senior stakeholders.
• Deep understanding of accessibility, usability, and data-driven design approaches.
• Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• High ethical standards when handling confidential information.

Desiderable Skills, Experience and Qualifications:

• Applicable technology certifications, project management qualifications, or demonstrable experience.
• Evidence of continuous professional development.
• Experience in enterprise software or large-scale customer experience design.
• Knowledge of Agile methodologies, front-end technologies, and enterprise architecture principles.
• Background in engineering, industrial, or other technical environments.

Language Skills: English C1.

Citizenship: Italian.

Seniority:

Senior

Primary Location:

IT - Roma - Via Laurentina

Additional Locations:

IT - Catania, IT - Chieti Scalo, IT - Genova - Fiumara

Contract Type:

Permanent

Hybrid Working:

Hybrid