Senior Director Aftermarket and Digital Engagement – APAC & IMEA

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

Job Summary
The Director Aftermarket & Digital Engagement will be responsible for the development and execution of overall business strategy and market development of all aftermarket services opportunities for all Copeland products, namely Compression, Electronics & Controls, etc. across Asia Pacific (APAC) and India, Middle/East Africa (IMEA). 
Besides, the incumbent will also work across all vertical business in the region(s) and also in collaboration with Electronics and Controls team globally to drive digitally enabled tools/technologies to customers, to facilitate solutions centric product offerings and deepened customer engagement of available Copeland Solutions in a end user friendly approach.  

Key Responsibilities

•    Identify, develop and drive product strategy and key aftermarket initiatives for all Copeland products in APAC & IMEA, short term and long term.
•    Collaborate with regional VPs (from APAC & IMEA) and provide guidance and direction to aftermarket sales and services team across to deliver POR targets and pursue new business development goals.
•    Manage price plans for aftermarket/lifecycle services products from new product release to legacy phase out.
•    Provide guidance to Business Development manager Lifecycle Services  and Regional Teams to develop product specifications through Voice of Customer (VOC) work and market requirements events.
•    Collaborate with North America and Europe aftermarket peers to ensure leverage where possible, logical product strategy, and global customer strategy and pricing plans
•    Develop and execute right strategy to promote customers adoption of Copeland digitally enabled tools/platforms, to advance their access of Copeland products & solutions to meet their needs in a quick and customer friendly manner.
•    Expand sales channels of our products to current and new customers thru various online/technology driven channels, and increase the share of sales achievement thru online platform. 
•    Execute portfolio marketing programs to enhance productivity and output of Commercial team by leveraging technology platforms, timeliness and transparency of customer/sales data, and streamlined processes 

Qualifications:
•    Education: Bachelor Degree in technical, engineering or business field and Master Degree (MBA preferred)
•    Experience:
o    15+ years professional work experience in relevant field/industry

Skills: 
o    Understanding of Copeland Business process and ability to utilize process to identify and drive actions
o    Understanding of new product development process, aftermarket services industry and ability to use the process to drive good decisions and  business strategy
o    Strong technical agility, Good understanding of HVAC market dynamics and/or applications will be an asset.
o    People leading experience, coaching skills.  and working with global teams remotely
o    Strong influencing and presentation skills
•    Language
o    Fluent in English, with excellent verbal and written communication skills. 
•    Other Requirement
o    Entrepreneurial spirit, resilience attitude, and strong change management skills 
o    Comfortable working in a matrix organization where the ability to communicate effectively and collaborate are critical 
o    Flexible to traveling and evening business meetings

Preferred Location:
o    Hongkong
o    Bangkok
o    Singapore
 

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.