Account Services Manager - Northeast Region

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

   

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Position Overview:   

The Account Services Manager is the single point of contact accountable for the delivery of Traditional Hardware and Software Maintenance Services (TS), the management of the customer relationship for assigned accounts, the growth of the services offerings, the continuous improvement on key deliverables and the successful management of contract service level agreements and deliverables within assigned accounts.

Responsibilities: 

Service Delivery and Service Fidelity

• Manage/partner with Entrust delivery team and the customer to ensure successful setup and delivery of contracts within accounts
• Engagement in project implementation planning and delivery plans to ensure success and on-time delivery

• Lead vendor and customers meetings related to TS
• Create, manage and deliver all needed service reporting internally and to the customer
• Ensure customer data integrity for service delivery reporting and billing
• Create and drive a continuous improvement plan on key service deliverables

 Customer Relations

• Lead the relationship for traditional services in partnership with the sales executive assigned to the account
• Prepare and present monthly reports internally and to the customer to review service quality, policies and procedures, discuss customer-specific issues
• Build and enhance an enduring relationship with key customer interfaces while working to achieve a thorough understanding of their current and future service requirements
• Promotes customer confidence in Entrust and Services that will lead to long-term business agreements
• Communicate the scope of service to the customer and explain any out-of-scope services rendered

Financial Management

• Forecast management
  • Monthly forecast and budget management
  • Revenue projections
• P&L and margin management
  • Cost Management and Margin expansion
• TS revenue growth
  • Quarterly audit, scheduled contract reviews

Qualifications: 

Basic Qualifications  

• 5+ years of experience in customer-facing Service or Sales positions
• Demonstrated Project Management excellence
• Expert written and verbal English communications skills 
• Demonstrated interpersonal skills, and the ability to influence customers and key internal stakeholders at all levels
• Excellent analytical skills and a demonstrated ability to use data to make and influence decisions.
• Demonstrated business acumen, as it pertains to the Entrust competitive businesses
• Proficient use of MS Office products, in addition to other relevant IT systems used to drive business results.
• High School diploma
• Must be able to lawfully work within the US and have unrestricted work authorization for US 

Preferred Qualifications: 

• Bachelor’s degree
• Analytical and/or technical experience within a services delivery organization (SDO)
• Technical proficiency on Entrust suite of products
• Demonstrate experience with large customer account management
• Excellent individual and team management skills with responsibility for managing teams of multi-disciplined professionals
• Strong communications skills with stakeholders at all levels
• In-depth understanding of operational service delivery key performance indicators (KPI’s)  

About Entrust
 Entrust keeps the world moving safely by enabling trusted experiences for identities, payments, and digital infrastructure. We offer an unmatched breadth of solutions that are critical to enabling trust for multi-cloud deployments, mobile identities, hybrid work, machine identity, electronic signatures, encryption, and more. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

                                                                           Updated 12/22/2022

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At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:  

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.  

• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.  

• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.  

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.  

 

Ready to Make an Impact?  

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.  

   

Apply today!  

 

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Compensation Range:

The anticipated starting base pay for this position is: $116,060-$170,221 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Marcina Stewart

Marcina.Stewart@entrust.com