Customer Experience Agent - Alexandria NSW

Join our frontline team and create exceptional experiences for families!

About Us

Be part of an exciting transformation as we integrate three of Australia’s most respected swim schools—Aquatic Achievers, Carlile Swimming, and Kirby Swim. With a combined history of over 150 years of experience and expertise, our group is committed to leading the industry and enriching the communities we serve across more than 30 swim schools nationwide.

About the Role

We’re looking for a Casual CX Agent to join our team at Alexandria Aquatic Achievers. This role is perfect for someone who enjoys engaging with people, managing customer inquiries, and ensuring a smooth experience for families visiting our centre. As a frontline team member, you’ll work across multiple touchpoints, from handling bookings to assisting customers on the pool deck. This casual role offers 15 hours per week, with shifts available across mornings, afternoons and weekends.

This is a fantastic opportunity for someone looking to grow their career in customer experience. We’re looking for a CX Agent who’s passionate about delivering outstanding service and is ready to step into more responsibility over time. For the right person, there’s clear potential to progress into a future leadership or manager role as our team expands.

Days & Shift Requirements:

Hours per week: Minimum 15 hours

Days Available: Monday, Tuesday, Saturday, Sunday

Shift Times:

• Morning: 8.45 AM – 12:45 PM
• Afternoon: 3:30 PM – 7:00 PM
• Weekend: 8:30 AM – 1:30 PM

What You’ll Do:

• Greet and assist customers face-to-face, over the phone, and via email.
• Proactively engage with families, resolving concerns and ensuring a seamless experience.
• Manage bookings, answer queries, and support retention initiatives.
• Maintain accurate customer records and follow organisational service protocols.
• Rove throughout the centre, including the pool deck, to provide on-the-spot support.
• Uphold a safe, welcoming, and inclusive environment for all.

What We’re Looking For:

• Strong communication skills and a passion for customer service.
• Ability to multitask and problem-solve in a fast-paced environment.
• High attention to detail and adherence to service standards.
• Previous experience in a customer-facing role is desirable.
• Familiarity with CRM systems is a bonus but not essential.
• CPR certification and a valid Working with Children Check (WWCC) are required prior to start date

Why Join Us?

• Be part of a supportive and energetic team.
• Gain valuable experience in a dynamic and rewarding environment.
• Make a real impact by ensuring every family has a positive experience.

As this role has the potential to develop into a CX Manager position, we are only considering candidates with full working rights. Unfortunately, temporary visa holders will not be eligible.

Ready to dive in? Apply now and help us create a welcoming swim centre for all!