Sr. Technician, Field Service

Location:

De Kleetlaan 5- 1831 Diegem, Belgium - KGS

Kidde is the world’s largest manufacturer of fire safety products. Each day, we work to expand upon our legacy of innovation, providing advanced solutions to protect people and property from fire and related hazards. While we’re a leading manufacturer of fire safety products, there’s more to safety than equipment and technology. From collaboration with builders and dealers to community initiatives to partnerships with non-profits, Kidde Commercial is committed to working together to create a safer world.

To strengthen the Technical Support Benelux team, KGS is looking for a:

Technical Support Engineer

Location: Belgium.

Job description:

As a Technical Support Engineer, you will be the technical point of contact for customers and sales colleagues regarding our KGS product portfolio. After your induction period you will provide independent support and answer technical questions by phone, email, TeamViewer, or on site, if necessary. Providing technical product training is also a part of your job description.

You will work from our office in Diegem or Roeselare, together with your colleagues from the Technical Support department, and you will report to the Technical Support Manager.

Key tasks and responsibilities:

• Answering incoming technical questions in a professional and customer-friendly manner by phone, email, TeamViewer, and Sales Force Service Cloud.
• Providing fast and efficient technical solutions to customer problems or complaints.
• Visiting customers on site to resolve product-related issues.
• Providing technical product training and developing and updating product training courses.
• Building and maintaining product knowledge.
• Reporting and helping to resolve technical software and hardware issues in collaboration with our COE (Center of Excellence) and Product Management.
• Testing new products, firmware, and software updates.
• Advising on the most suitable products or solutions that meet customer needs and requirements.
• Creating and translating application notes, release notes, and service notes.
• Supporting the implementation of our products.
• Supporting account managers at events to professionally present and demonstrate our products.

Key requirements:

• Education diploma in a technical field (such as electronics, electricity, electromechanics), or a comparable vocational training program.
• At least 3 years of relevant work/installation experience.
• Thorough technical knowledge of commercial fire detection systems.
• Experience with and knowledge of the KGS product portfolio – a strong advantage.
• Language skills: English and French – a must, Dutch – strongly preferred.
• Customer-oriented, good communication skills, solution-oriented attitude.
• Helpful and collegial attitude.
• Good practical knowledge of Windows operating systems and Microsoft Office.
• Possession of a driver's license.

What do we offer?

• A varied position at an international, dynamic, growing and healthy organization.
• Full-time contract.
• A competitive salary, a company car, laptop, cell phone, and other excellent fringe benefits, such as hospitalization insurance and meal vouchers.
• A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.

Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.