Customer Care Team Leader

About us:

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.

As a August 4, 2022, Sisal is part of Flutter Entertainment plc, the world’s largest online sports betting and gaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment.
 

What You’Ll Do:

• Assist in the formulation of targets for individuals;
• Answer questions from staff and provide guidance and feedback;
• Anticipate escalation and take over calls when needed;
• Devise ways to optimize procedures and keep staff motivated;
• Keep management informed on issues and problems. 
• Proven experience as call center supervisor or similar supervisory position;
• Working knowledge of MS Office;
• Tech savvy with knowledge of telephone equipment and relevant computer programs;
• Ability to work under pressure. 
• What we offer you/you can expect from us:

Who You Are:

• Excellent In Italian;

• Meal Allowance;

• Pension Fund;

• Flutter Sharesave Plan.

• Fixed-term contract (maternity leave replacement for 1 year)
• Flexible working hours and possibility of smart-working (according to the company's internal policy);
• 24 Extra Hours Paid Leave;
• Company Owned Devices: laptop and business mobile phone;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;
• Looking for a role that can support your learning and career goals:
• Access to Learn and GoFluent platforms for training and certifications;
• Support for parents, children and financial aid for new mothers;
• Volunteering during your working hours. 
• Mental Health and Wellbeing Support dedicated program. Online meditation courses, medical online service,
• counseling service with the support of certified psychologists and coaches;
• Equal Opportunity
• Sisal is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us.
• We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania