IT Lead EMEA

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Job Summary

The position is responsible for the smooth operation and continuous improvement of the IT landscape across our European locations. This includes overseeing the implementation and maintenance of IT systems at our headquarters and supporting remote employees. Approximately 40–50% of the role focuses on level 3–4 support and projects related to Microsoft Dynamics NAV (Navision), while the remaining time is spent on infrastructure and systems-related topics.

The position reports directly to the European Controller (solid line) and the VP of IT (dotted line) and has two direct reports.

Duties and Responsibilities

IT Strategy & Operations

• Plan, organize, control, and evaluate IT systems and processes.

• Establish user needs and system functionality in alignment with organizational strategy and policy.

• Design, implement, and coordinate systems, policies, and procedures.

• Ensure cost effectiveness in line with budgets.

• Coordinate with global IT counterparts, where applicable.

Team & Vendor Management

• Manage internal and external IT staff.

• Act as the first point of contact for supplier management and contracts.

Infrastructure & Security

• Ensure the security of data, network access, and backup systems.

• Monitor system performance and proactively address issues.

ERP & Application Support

• Provide second- and third-line support to users.

• Represent IT in business projects.

• Lead and manage IT-related projects.

• Support and improve Microsoft Dynamics NAV (Navision) and CRM usage and configuration.

End-User Enablement

• Help and educate employees on system usage to enhance user experience.

Knowledge and Education

• Bachelor’s degree in Management of Information Systems, Computer Science, or a related field.

• 3–5 years of technical experience with Microsoft Dynamics NAV (Navision) and CRM systems, including support and customization.

• 3–5 years of experience in IT infrastructure, networking, and end-user support.

• Solid understanding of IT systems in manufacturing environments.

• Experience leading IT staff or projects in a fast-paced setting.

• Strong customer relationship management and communication skills.

• Fluent in both Dutch and English.

Skills

Collaboration

• Communicates openly and effectively.

• Works collaboratively across departments.

• Welcomes feedback and seeks continuous improvement.

Planning and Organizing

• Sets clear priorities and manages complex projects.

• Proactively identifies and addresses bottlenecks.

• Establishes the conditions for successful execution.

Problem Solving

• Recognizes issues in systems or projects early.

• Anticipates and mitigates potential risks.

• Evaluates information from multiple sources.

• Develops and implements effective solutions.

• Demonstrates ownership and takes initiative to deliver results independently

Safety

• Actively contribute to a clean and safe working environment, including the responsibilities as mentioned in the employee handbook

• Report unsafe behavior and situations

• Follow offered safety trainings and courses

DuBois offers a competitive salary package complemented by an attractive range of benefits, including 40 vacation days, a commuting allowance, a solid pension scheme, and a contribution toward health insurance,  all within a dynamic and international work environment.

Location requirement

This is a full-time, on-site role based at our headquarters in Vlaardingen, the Netherlands. Candidates must be located within commuting distance or willing to relocate. Remote work is not routine for this position due to the hands-on nature of the support required.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.