Dining Room Server Supervisor (Full-Time) - Leduc

Are you a compassionate, enthusiastic, and detail oriented individual? Come grow your career with Lifestyle Options!<br /> <br /> Lifestyle Options takes tremendous pride in operating supportive living communities with professional staff that foster healthy aging and champion residents’ freedom, choice, and independence.<br /> <br /> At Lifestyle Options we care for our residents, but we also care for our employees. We're committed to your wellbeing, and we strive to create a positive and rewarding work environment for our staff.  You will be joining a team of supportive professionals and leaders that want to see you excel in your career.<br /> <br /> We are currently searching for a <em><strong>Dining Room Supervisor</strong></em> to join our team. This is a permanent, full-time position at our Leduc location.<br /> <br /> <u><strong>Position Summary:</strong></u><br /> The <em><strong>Dining Room Supervisor</strong></em> is responsible for planning and overseeing the Lifestyle Options Dining Room department to facilitate the delivery of high-quality food and beverages and exceptional customer service.<br /> <br /> <u><strong>What You Bring to the Role:</strong></u> <ul> <li>Five (5) years’ experience in food services required.</li> <li>One (1) year experience in leadership role required.</li> <li>Exceptionally strong customer service experience required.</li> <li>Exceptionally strong coaching and mentorship skills required.</li> <li>Proficient in computer skills required.</li> <li>Strong written and verbal English skills to effectively communicate with all residents, visitors and at all levels within the organization required.</li> <li>ProServe Liquor Staff Training (if applicable for building) required.</li> <li>Banquet knowledge an asset.</li> <li>Past experience working in a senior’s environment an asset.</li> <li>Demonstrate integrity in all actions.</li> <li>Ability to maintain confidentiality, discretion and demonstrate professional ethics.</li> <li>Ability to empathize with seniors.</li> <li>Ability to make independent decisions and apply them.</li> <li>Ability to foster a collaborative relationship between the Dining Room department and other building departments.</li> </ul> <u><strong>Your Responsibilities:</strong></u> <ul> <li>Responsible for the Dining Room department and “Front of House” Food Services, including the space set up/appearance/cleanliness, management of dining staff and the overall dining experience of residents and guests.</li> <li>Actively works towards improving the Dining Room department, including bringing creative ideas and recommendations on how to elevate the dining experience, procedures and processes to the Site Manager.</li> <li>A ‘working supervisor’ on the floor, acting as a role model to dining staff and demonstrating ideal meal service standards. </li> <li>Always greet residents with a smile and if possible, call them by name.</li> <li>Demonstrate respect to the residents and cater to their needs and requests in a timely manner.</li> <li>Maintain professional presence and demeanor.</li> <li>Inquiring about resident and guest satisfaction with food and dining experience. </li> <li>Engage in friendly, polite conversation with residents.</li> <li>Monitor the activities of all serving staff and give instruction, advice and feedback as needed.</li> <li>Ensure proper training of new staff.</li> <li>Ensure that dining room staff is adhering to company procedures and policies.</li> <li>Ensure correct staffing levels are maintained.</li> <li>Create dining room staff schedules and distribute to staff.</li> <li>Coordinates the set-up of the dining room for meal service.</li> <li>Calmly and quickly detect potential guest problems and dissatisfactions. Listen to the concerns and suggestions of the residents. Eliminate issues or escalate them to the Site Manager.</li> <li>Dividing the work into specific tasks and assigning those tasks amongst the dining room staff. Observing the staff to ensure the tasks are being performed according to instruction.</li> <li>Perform a variety of supervisory paperwork, such as WCB, time off requests, etc.</li> <li>Calculate and submit Dining Room - Room Charges to Site Administrator each month.</li> <li>Follow Health and Safety policies and procedures/ report related concerns/ assist with hazard assessments.</li> <li>Delegate dietary requirements, by creating dietary profile (as per AHS Case Manager), discuss with team, and visibly post..</li> </ul>