Transport Scheduling Assistant

Transport Scheduling Assistant

Join us at IAA UK (formerly SYNETIQ) at our Canvey Island site for an exciting opportunity as a Transport Scheduling Assistant!

In this role, you will be responsible for arranging the collection of vehicles, contacting policy holders and garages, confirming charges, and scheduling collection dates in accordance with Service Level Agreements.

Key Areas Of Responsibility:

• Call policy holders, following company GDPR training/script, to arrange collection of accident damaged vehicles ensuring correct information is collected and all drivers' notes updated accordingly
• Calling Holding garages and/or accident repair centres, taking any charges the vehicle may have occurred ensuring correct information is collected and the drivers' notes updated accordingly
• Negotiating charges to ensure value for money for all SYNETIQ clients, following company guidelines relating to standard police charges
• Confirm with holding garages/accident repair centres method of payment required, update charges database with information
• Liaise with client team to ensure all received charges are approved before the collection is allocated to a driver
• Work with Vehicle Collection Scheduling to ensure all collections are booked within customer SLA’s
• Own your collection area, making certain that collections are updated daily and ensuring client team are aware of any issues with collections
• Ensure all files called are up to date, adding notes when and where required
• General office duties such as dealing with enquiries typing, scanning, database updates, filing, etc.
• Assist in dealing with queries and issues from customers, suppliers & members of the public
• Complete all tasks deemed to be a reasonable request by the department management in a timely, efficient and safe manner

Skills & Experience:

• Good IT Skills
• Professional telephone manner
• Experience working to tight deadlines and under pressure
• Comfortable/confident negotiating collection charges
• Can work as part of a team
• Positive ‘Can Do’ Attitude
• Be able to manage and prioritise workload

What We Offer:

• Day shift, Monday to Friday 08.30am - 5pm
• Ongoing training and professional development.
• Free onsite parking
• Uniform and PPE provided.
• Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)
• Telus Health
• Discounted parts and non-auction vehicles
• Employee discount on Vodaphone
• Paid day to volunteer for a charity of your choice
• 28 days holiday (including Bank Holidays).
• Pension plan with 3.5% employer contribution

Please note: This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

Who Are We

SYNETIQ Limited trading as IAA UK

IAA Holdings, an RB Global company, is a trusted global marketplace for insights, services and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.

If this sounds like the right opportunity for you, we’d love to hear from you!