Client Services Administrator

Client Services Administrator

Our Client Team in Winsford is offering a rewarding opportunity for a Client Services Administrator to join their team.

In this position, you will be responsible for managing administrative tasks, addressing inquiries, and delivering exceptional service to customers and clients. If you have a strong background in administration and customer service, this role may be the perfect fit for you. Join us at Winsford to contribute significantly to the team's success and uphold outstanding client service standards.

Key Areas of Responsibility, Activities & Tasks Involved:

• Handling telephone queries received from customers and clients in a polite and professional manner
• Actioning and responding to all customer and client emails promptly and professionally
• Updating user accounts and managing access to our partner portal
• Adding both manual and automated uplift instructions to the system
• Managing client queries received via the partner portal
• Processing both manual and automated clearance of salvage at the request of our clients
• Generating certificates of destruction for salvage which have been scrapped or dismantled
• Dealing with incoming post, including vehicle documentation and keys
• Handling and responding to the issuing body of fines and penalty charge notices
• Assisting our customers with the retention of cherished plates
• Liaising with our site team to coordinate the return of personal belongings
• Assisting our Auction team with issues preventing vehicles being listed for sale
• General office duties including scanning, database updates and filing
• Arranging the collection of customer vehicles and salvage upon request

Here's what you bring:

• Knowledge of Microsoft packages
• Professional Telephone Manner
• Able to communicate clearly and effectively
• Knowledge of motor vehicle or previous experience in the motor industry would be advantageous but not essential
• Able to work off own initiative or part of a team
• Br able to manage and prioritise workloads

What we offer:

• Day shift, Monday to Friday 08.30am - 5pm
• Ongoing training and professional development
• Free onsite parking
• Uniform and PPE provided
• Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)
• Telus Health
• Discounted parts and non-auction vehicles
• Employee discount on Vodaphone
• Paid day to volunteer for a charity of your choice
• Competitive basic salary
• 28 days holiday (including Bank Holidays)
• Pension plan with 3.5% employer contribution

Please note: This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

Who are we

SYNETIQ Limited trading as IAA UK

IAA Holdings, an RB Global company, is a trusted global marketplace for insights, services and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.