Senior UX Designer

Classification: Contract
Contract Length: 6-months
Location: Nashville, TN

Responsibilities

• Partner with business stakeholders and peer technologists to create common business and user goals
• Facilitate and gather key stakeholder feedback of live products and new designs for UX iterations
• Plan and facilitate user research through observation of and listening to user behaviors via qualitative and quantitative research methodologies (e.g. user interviews, A/B testing, usability testing, surveys, live product analytics and more)
• Document and create user journeys, personas and audience segments
• Design visual solutions for mobile, digital, and responsive web applications that address user issues in order to enhance both business and user goals
• Create and drive UX vision and strategy for products and applications
• Implement human-centered design methodologies and processes that leverage ongoing feedback, user insights and information
• Translate user research insights into actions by partnering with product and software engineering colleagues to prioritize and execute on them
• Create high-quality designs through user flow diagrams, wireframes, visual designs, interactive prototypes, presentations, and other design artifacts
• Contribution to, compliance with, and encouragement of organizational standards, such as accessibility, design system standards, and identity and branding guidelines
• Foster a UX-centric culture through teaching, sharing, and coaching others on best practices, UX methodologies, and standardized UX toolsets
• Ability to present and UX designs to stakeholders in order to garner design feedback, create consensus and collaboration, and foster a culture of human-centered design thinking
• Lead a team and/or provide coaching and mentorship to Associate and UX Designers
• Behave as UX Lead on one or more product teams
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• Performs other duties as assigned

Requirements

• Bachelor's degree Information Technology or other applicable degree
• Empathetic and growth mindset with a willingness to learn new skills, technologies, and methodologies
• Strong knowledge of human-centered design and UX best-practices (e.g. user research, usability testing, moderated/unmoderated interviews, etc.)
• Strong understanding and ability to use relevant design and UX tools and platforms (e.g. Figma, Sketch, Adobe CC, InVision, UserTesting, etc.)
• Developing in thoughtful conversations and stakeholder interactions in a way that drives productive user-centered solutions with UX-thinking at its core
• Strong ability and skill in executing one or many of these design practices: UX design, UI design, interaction design, visual design, and product design
• Developing ability to influence UX best practices while working closely with cross-functional, multi-disciplinary teams
• Developing mentoring colleagues as they learn and grow in UX discipline and practice
• Developing ability to present complex UX information succinctly to various audiences verbally and in writing
• Excellent problem-solving and analytical skills
• Strong ability to work both independently and on a team
• Ability to sit for long periods of time