Ops Performance Coach

Job Description

Main Purpose of the Role

To act as a catalyst across the entire station network having strong and clear mindset for the result;

To leverage the potential of the teams to maximize both sales and service performance in the stations.

To increase the revenue in all counter sales through:

• Reservations done at the counter / Ancillary sales / Walk-in Rentals

Key Areas of Responsibility

To ensure continuous monitoring of Results by Station, by RSA, by product and by business segment.

To provide constant coaching / training to the Station Managers - One to One process - in order to:

•  Develop coaching skills in the Station Managers;
•  Develop sales management knowledge and the identification of business opportunities;
•  Know how to analyze the actions of the RSA’s;
•  Know how to set weekly forecasts;
•  Know how to plan daily activities;
•  Know how to constantly review blueprint actions;
•  Other actions relevant to the operational activity and to increase the ARPD;
•  Coaching giving feedback and setting goals and objectives for the Station teams during the station visits;
• After each Station visit, make a report by email (standard email) and send it to the Group, to the Country Revenue Manager and to the Operations Director;
• Carry out the monitoring of the sales coaching carried out by the Station Managers;
• Carry out the biweekly and monthly analysis of each Rental Agent;
• Provide sales animation through various activities (example: Internal competition, etc.);
• Revenue & Performance Coaches will provide local training with the objective to increase and develop the counter sales;
• Motivation and security in the sales process in order to respond positively to customer objections;
• To do constant coaching and station monitoring;
• Coordinate and send all training documentation to the Training manager via email/Drive.

Effective time management with the aim of ensuring that the tasks under your responsibility are completed.

Availability to travel inside the country 50% of working time.

Perform the tasks with a high level of quality, with attention to detail and precision.

 Skills and experience

• Position located in Porto. Candidate should be able to travel inside the country 50% of working time;
• High School level;
• At least 2 years + experience (preferably in a similar position or at the same industry);
• Excel skills;
• Medium English level;
• Solid knowledge of car rental business preferred;
• Leadership ability (preferably with experience);
• Flexibility and adaptation to business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com