Customer Order Management Representative (PowerGen Projects)

We are looking for a talented Customer Order Management Representative (PowerGen Projects)  to join our team, supporting Power Generation (PowerGen) projects across Europe, with a focus on the Italian market.

This is an exciting opportunity to join a dynamic and collaborative team, where you'll play a key role in delivering exceptional customer service and ensuring timely order fulfillment in complex, high-value projects.

In this role, you will make an impact in the following ways:

• Serving as the single point of contact for assigned customer accounts and managing the full order lifecycle—from order entry through to delivery and invoicing.
• Coordinating transactional PowerGen project orders in Italy, interacting closely with internal stakeholders such as project managers, finance, planning, and logistics teams.
• Liaising with external logistics providers and customs brokers to ensure smooth delivery, customs clearance, and accurate export documentation.
• Ensuring order accuracy and timely processing, including new customer setups, order modifications, and end-to-end coordination to meet project deadlines.
• Handling complex customer inquiries with ownership and professionalism, leveraging your knowledge of Cummins systems and processes.
• Maintaining compliance with export regulations and preparing key documentation such as commercial invoices, packing lists, and customs declarations.
• Acting as the point of contact for quality concerns and claims, working with cross-functional teams through the Quality Management System (QMS).
• Preparing internal and external reports and supporting customer visits or project reviews.
• Participating in continuous improvement initiatives to streamline customer order management and logistics operations. 

To be successful in this role, you will need the following:

• Proven experience in customer order management or supply chain planning, ideally in a project-driven or logistics-heavy environment.
• Knowledge of export procedures, customs processes, and Incoterms is highly advantageous.
• ERP system experience (Movex or similar); knowledge of SAP is a plus.
• Proficiency in Microsoft Excel (e.g. pivot tables, vlookups, data filtering, basic formulas).
• Experience with key industry terms and processes: lead time, back orders, partial shipments, proof of delivery (POD), bill of materials (BOM), escalation handling.
• Strong organizational, problem-solving, and communication skills.
• A proactive mindset – confident in taking ownership and working independently.
• Comfortable working in a dynamic, cross-functional environment.
• Customer service mindset with attention to detail and a collaborative approach.
• Prior experience in logistics or customs coordination is a plus. 

Education/Experience:

• High school diploma or equivalent.
• Relevant experience in supply chain, logistics, or order management roles.
• Familiarity with ERP systems and customer service processes.
• Fluency in both English and Italian is a mandatory requirement.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.