Customer Support Representative

Description

Tango is a successful, market leader, a live-streaming Platform with 450+ million registered users, in an industry projected to reach $240 BILLION in the next couple of years. 

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango Live Stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”. 

The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course, our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).  

Do you want to join the party?

Responsibilities

• Be a point of contact for Mid-tier viewers and broadcasters
• Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
• Fulfill a workload of 15 tickets per hour with a 5 min first response time SLA
• Record the issues users are experiencing in a task tracking tool (JIRA)
• Gather feedback and propose improvements to user experience
• Achieving good results in personal KPIs and helping teammates do the same.

Requirements

• Prior experience in customer service (1+ years)
• Exceptional English (C1+) with professional tone in written communication
• A desperate urge to help and teach, ability to empathise with customers
• Competent speech, the ability to make yourself understood
• A responsible team player
• Multi-tasker and performer able to show and report results

As a plus:

• Knowledge of additional languages (Arabic, Turkish, Spanish)
• Prior experience with helpdesk systems (Zendesk, Intercom, etc)
• Experience with task tracking tools (Jira, YouTrack, Confluence)
• Prior experience and success as a live streaming broadcaster

What we offer:

• Stock options grant (we’re a Silicon Valley Company)
• Competitive salary
• Medical insurance for you and 75% off for your relatives
• Free lunches and dinners
• Parking
• Multisport card
• Cheerful team spirit and fun office atmosphere

If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.