Customer Centre Coordinator - Oceania - APAC

Job Purpose

DP World is currently seeking a Customer Centre Coordinator to join the Commercial Operations team based at our Port Botany Terminal. In this role, you will act as the main liaison between customers and the scheduling teams. Additionally, you will manage customer-specific operational requests, build strong relationships with local and international stakeholders, and oversee a dedicated portfolio of customers. The role will focus on driving continuous improvement in vessel utilisation, container flow, and logistics processes while ensuring smooth daily operations. We currently have a permanent full-time opportunity available, working Monday to Friday.

Key Responsibilities

• Serve as the main point of contact between customers and the scheduling teams for 4 terminals across Melbourne, Sydney, Brisbane, and Perth.

• Manage customer-specific operational requests, including container damage reports and delivery changes.

• Build strong, effective relationships with local and international stakeholders through clear and professional communication.

• Oversee a dedicated portfolio of customers, providing tailored support and coordination.

• Drive continuous improvement in vessel utilisation, container flow, and logistics processes.

• Ensure smooth daily operations through a deep understanding of customer needs and expectations.

Qualifications, Skills and Experience

• Strong communication skills with the ability to build close working relationships with client lines and terminal operations staff.

• Proficient in DP World internal planning systems (e.g., Sn4, SSR) and PC-based applications for reporting.

• Able to work independently and collaboratively within a fast-paced team environment.

• Analytical and proactive approach to identifying and solving operational issues.

• Willingness to take ownership of role-related projects and drive them through to completion.

• Flexible and adaptable to industry changes and varying workloads.

• Shipping, Transport, or Logistics industry knowledge is highly desirable.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

Supporting equality

We are an equal opportunity employer. We employ and promote based on role requirements, and we select people to roles based on their qualifications, skills, experience and fit with DP World Australia’s culture and values. We strongly encourage persons from non-traditional backgrounds to apply.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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