Administrator, IT-Systems

RESPONSIBILITIES / RESPONSABILIDADES - List the essential functions (i.e. key responsibilities with expected end results), which must be accomplished in order to fulfill the purpose of your position as described above.

• Server and End-Point Patching for all PKC North America sites
• Manage the EPM and Service Desk Systems for PKC North America
• End-to-end design and troubleshooting of systems, storage, backup, and network infrastructure
• Responsibility for complete lifecycle of infrastructure systems inclusive but not restricted to design, builds, post installation support, deployments and L 1 Vendor interface
• Provide IT support for UNIX/Linux and Wintel systems
• Maintain and assist servers such as Citrix MPS4/4.5, NAS/SAN environments and VMWare ESX farms. Should also be knowledgeable in Cloud storage and management
• Interpret and assist backup as well as recovery processes aligned with industry standards
• Conduct installation, migration and upgrade entire technology systems within industry-validated atmosphere
• Provide support to Data Center Environment offering site recoverability of primary data center
• Assist to update disaster recovery plans along with business continuity analysis as appropriate
• Learn and comply with validation requirements, standard-operating procedures (SOP), project quality model (PQM) and change control maintenance for product life cycle
• Perform with network management and monitor tools for active company ' s production systems supervision including administration of Active Directory
• Perform within change control, ticketing system environment, and IT policies compliance
• Collect and evaluate data with suitable direction
• Report on client inventory items like slots, ports, cabinets and power
• Convey and coordinate with all IT resources
• Update technical and marketing documents related to infrastructure analysis
• Comply with and enforce the PKC Group Environmental, Health and Safety Policy.
• Comply with the environmental work instructions applicable to their job position.
• Report any deviation on the environmental operational controls established and communicate improvement initiatives.
• Participate in EHS training

KNOWLEDGE / CONOCIMIENTO- Describe any knowledge or skill (eg, technical, scientific, administrative, managerial) which the position requires.

Education and Experience:

• Minimum of four years of relevant direct experience as a System Administrator or 8 years supporting complex end user desktop and mobile device environments
• Bachelor’s degree in computer science or related field 

Skill / knowledge Requirements:

• Provides technical expertise and guidance to staff as appropriate
• Strong communication and organizational skills with ability to communicate to all levels of the organization
• Demonstrated ability to manage multiple assignments with high quality and on-time completion
• Strong customer service orientation
• Bilingual ability (Speak, Read, and Write) a plus, English/Spanish

Business/Technical Knowledge:

• Four years’ experience managing and configuring enterprise-wide infrastructure services such as patching. service desk, software services, storage, backup, monitoring, and business continuity
• Working knowledge of current protocols and standards, including Active Directory, Group Policies, Linux security, Cloud security, SAN, Virtualization, Business Continuity, Disaster Recovery, Patching and Monitoring
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, network interface cards, and other IT equipment
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles

Working Conditions:

• Must be able to travel up to 25% of the time, both domestically and internationally
• Medium physical activity - ability to lift up to 25 pounds
• High level of initiative and works well in a team environment
• Able to manage stressful situations and deadline pressures
• Plans and executes responsibilities with minimal direction
• Ability to work after hours and on weekends