Front Office Agent (m/f/d)

Welcome to the Munich Marriott Hotel!

You are the first impression for our guests and ensure they feel at home from the very first moment. With your warm welcome, valuable tips about the area, and extensive knowledge of our hotel offerings, you make their stay special—from check-in to check-out.

As one of the oldest Marriott hotels in Germany, we combine tradition with modern Bavarian charm, offering a unique atmosphere.

To strengthen our Front Office team, we are looking for a Front Office Agent (m/f/d) to start immediately, full-time. Join our team and help create unforgettable guest experiences!

Here's how we support you in your role:

• Job Security: Permanent employment contract
• Comprehensive Care: Company health insurance
• Team Spirit: Team events and a positive team vibe
• Extras: Vacation and Christmas bonuses, anniversary and birthday gifts
• Recognition: "Employee of the Month" and other awards with bonuses
• Discounts: Discounts at all 8300+ Marriott Hotels worldwide, 20% off in our restaurants, bars, and on spa services
• Exclusive Offers: Additional discounts at our own restaurants & bars and at Munich Marriott Hotels

What to expect:

• You ensure the optimal preparation of our guests' stay, check them in, and remain their main point of contact throughout their visit.
• In coordination with Housekeeping, you make sure rooms are ready on time.
• If something isn’t right, you address it and escalate the issue to the appropriate department.
• You handle all questions, messages, calls, or concerns from our international guests, including through the "Mobile Guest Services powered by Salesforce" chat.
• You work closely with all hotel departments to provide our guests with the best possible stay.

What we’re looking for:

• Completed vocational training or a degree in hospitality
• Initial experience in reception is an advantage
• Passion for hosting and enjoyment in interacting with our international guests
• Absolute reliability and responsibility
• Flexibility, solution-oriented mindset, and multitasking skills
• Proficiency in MS Office; knowledge of the Opera hotel program is a plus
• Good German and very good English skills

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.