Position: Operations Supervisor

Job Description:

The Operations Supervisor carries a varied set of responsibilities towards the management of a 45,000+ square foot operation dedicated to a single client’s distribution and fulfillment needs. Collaboration, implementation, and monitoring functions are key elements of the position.

Core Responsibilities & Duties:

Assist in the continued development, implementation, and maintenance of a Quality System in the warehouse operation
Support in the execution and presentation of weekly and quarterly key performance indicators (KPIs)
Ensure compliance with relevant quality and regulatory standards
Manage and execute the training and development of account personnel
Conduct audits of distribution centers (DC) operational processes
Lead a team of account dedicated staff members
Work with operations management and account supervisors to ensure high quality performance, strict process & safety adherence, and continuous improvement
Support the execution of performance assessments, risk assessments, and quality investigations
Perform customer facing functions including teleconference meetings, presentations, and email correspondence
Other duties as assigned

Job Requirements & Qualifications:

High School Diploma or General Education Degree (GED) required
Associate’s/bachelor’s degree preferred
Five (5) years of warehouse and/or distribution management experience
Staff/personnel management within a distribution, warehouse, and/or 3PL facility
Adequate knowledge, experience, and/or understanding of the supply chain industry
KPI metric development
Safety Compliance
WMS Systems
Adequate understanding of value-added services
Experience and knowledge of 5S, Lean, or similarly principled methodologies
Kamishibai Management
Proficient with administrative and reporting tools and applications such as Excel, Word, PowerPoint, Outlook etc.
Forklift certification and/or license a plus
5S, Lean, or similar training/certifications
Hazardous Materials Storage and Shipping

What We Offer:

Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
Wellness program
A great place to work with a terrific culture

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication