Slot Performance Supervisor

ESSENTIAL JOB FUNCTIONS: 

• Supervises new installation, floor movement, and removal of slot machines as assigned by the Director and/or Slot Technical Projects Supervisors 

• Performs and supervises the replacement of chips, logic boards, currency acceptors, coin acceptors, and hopper components as necessary. 

• Performs maintenance/repair/diagnostics on Slot machines/progressive systems/casino signage and online tracking systems hardware. 

• Responsible for scheduling and reviewing staffing levels to provide optimum service and support while maintaining or controlling costs. 

• Responsible for the development of the existing staff and evaluations of employees. Conducts interviews and hires for Slot Technician positions. 

• Establish and manage training programs and procedures that effectively control and reduce lost time injuries. 

• Responsible for reporting inventory usage to ensure appropriate replacement of parts, equipment, tools, and supplies. 

• Documentation required daily logs Inventory, duty logs, inventory use, and other documents notation as required. 

• Report unusual activities or occurrences involving slot equipment to the Director. 

• Provide excellent guest service. 

• Must comply with all applicable Internal Controls, Standard Operating Procedures, and all VA Lottery Regulations. 

 

EDUCATION and/or EXPERIENCE:    

• Must be 21 years of age or older upon employment. 

• High school diploma or G.E.D. 

• 2-year degree in electronics or 2 years slot field-related experience and/or training or equivalent combination of education and experience. 

• 2 years of supervisor experience preferred. 

• Must be able to lead and instruct others, organize tasks, and complete projects with a minimum of supervision. 

• Ability to use standard PC software. 

• Experience with the operation of standard test equipment, testers, and hand-held tools. 

• Must be able to read electrical schematics and wiring diagrams, understand technical manuals, and apply written instructions in field operations. 

• Must be able to communicate in English. 

• Must be able to obtain and maintain the appropriate license through the Virginia Lottery. 

 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:  

• Physically mobile with reasonable accommodations, including the ability to lift up to 50lbs., and the ability to push, pull, reach, bend, twist, stoop, and stack.  

• Excellent oral and written communication skills. 

• Must be fluent and literate in English. 

• Must be able to respond calmly and make rational decisions when required. 

• Must be able to listen and respond to visual and aural cues. 

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality. 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments). I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.