TDI-Program Specialist I

Do you have a passion for public state service and enjoy making a difference?  Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply today if you’re looking for a rewarding career in public state service. TDI regulates the insurance industry, administers the Texas workers’ compensation system, educates, and protects consumers. TDI is located at the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol. 

Benefits of working at TDI:

·         Flexible work schedules.

·         Work-life-balance.

·         96 hours of accrued vacation a year.

·         96 hours of accrued sick leave a year.

·         20+ holidays every year.

·         Career advancement opportunities.

·         Free parking.

·         401(k) and 457 Programs.

·         State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).

·         Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays the other 50%). 

·         Optional benefits like dental, vision, life insurance, and many more.

·         Qualified employer for the Federal Public Service Loan Forgiveness Program. 

Before you apply:

Learn about our selection process, our military employment preference, licensing, and credential requirements. 

Program Specialist I (Program Specialist)

This position performs routine (journey-level) consultative services and technical assistance work in claim support and verifies policy coverage in support of workers’ compensation claims. Program Specialist I is responsible for identifying and processing various claims-related forms and documents, entering data information within an electronic environment, researching, and responding to requests for claim updates, corrections, establishing new claims, and providing customer service. Program Specialist I responds to requests from internal DWC staff and external customers’ requests establishing workers' compensation subscriber claims to reflect the appropriate employer and carrier. Program Specialist I may also develop training materials and may conduct employee training. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment, with adherence to all agency statutes, rules, and policies.  

This position:

·         Verifies and updates claim information in systems and processes forms in a paperless environment,

·         Research incomplete or missing claim information for forms exception processing,

·         Performs administrative functions related to claim creation, data entry, mail processing, scanning, and document handling, and

·         Performs other duties as assigned.

This position requires: 

·         Graduation from an accredited four-year college or university.

·         Additionally, this position requires one year of experience performing administrative procedures and using automated data systems.

·         Experience and education relevant to the position requirements may be substituted for one another on a year-for-year basis.

·         Regular work attendance. 

Additional job details:

·         The interview will include a data entry and attention to detail test.

This position requires demonstrated knowledge of:

·         State laws, rules, procedures, and regulations relevant to job requirements.

·         Personal computers and various software applications.

·         Business terminology, spelling, grammar, and mathematics.

This position requires demonstrated skill in:

·         Problem-solving and critical thinking.

·         Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

·         Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

·         Data entry, planning, problem solving, and decision making.

·         Communicating effectively both orally and in writing.

·         Applying training, rules and regulations, and procedures.

This position requires the demonstrated ability to:

·         Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

·         Maintain the confidentiality of sensitive information.

·         Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

·         Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

·         Work both independently and as a team player.

·         Use critical thinking to analyze and solve work problems.

·         Establish and maintain a harmonious working relationship with co-workers, agency staff, and external customers.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

641X

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category - Program Management

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.